Vice President, PMO and Business Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

Job Description

Visa is seeking a seasoned and highly motivated leader to manage the PMO and Business Operations function within CMS Product Development. CMS (Commercial and Money Movement Solutions) is a strategic growth pillar for Visa that will deliver significant revenue for the company over the coming years. The CMS Product Development (CMS PD) team within Visa Technology is chartered with building the platforms and product capabilities that will directly enable the growth aspirations of our CMS business.

This leader will be an integral member of the CMS PD leadership team reporting into the SVP, CMS PD. The Vice President of PMO and Business Operations will be responsible for leading and managing the Visa Direct and Visa Commercial Solutions project portfolios, ensuring alignment with the company's strategic objectives. They will oversee the prioritization and  execution of all projects, from initiation to completion, ensuring that they are delivered on time, within scope and budget.  As the Business Operations leader, this role will own the management of our Workforce Plan and expense management while evolving our culture and ways of working to drive higher performance and employee engagement.

This role requires a strategic visionary with a deep understanding of agile software development processes and technologies, along with a strong ability to lead and manage high-performing teams. The Vice President of PMO and Business Operations is a leadership role and is essential to the successful growth and development of the organization. The ideal candidate should be highly motivated, with a proven track record of leading successful teams and an ability to drive and manage change.

Specific Responsibilities:

PMO

• Lead and manage the PMO of global distributed teams, setting its strategic direction and ensuring its operational effectiveness.
• Oversee the execution of all projects, ensuring they are completed on time, within scope, and within budget.
• Manage and prioritize software development projects, ensuring they align with company objectives.
• Lead agile transformation with CMS PD in collaboration with Product and other Technology PD Leaders.  Harmonize our scrum operating policies, practices, and tooling across the entire CMS portfolio.  This includes evolution of teams along Operation Value Stream dimensions and establishment of a persistent teams footprint.
• Develop and implement project management methodologies, standards, and tools to drive and facilitate successful project delivery.  Develop and track metrics and trends that focus on end-to-end efficiency from product requirements to development cycle time and velocity. 
• Foster an agile culture within the PMO and wider organization.
• Work closely with cross-functional teams and stakeholders to ensure clear communication and alignment of project objectives including extensive reporting to a broad set of technology and product stakeholders.
• Monitor and report on project portfolio performance, providing insights and recommendations to senior leadership.
• Manage internal and external audit oversight. Compliance with all internal and external controls and regulatory requirements. Ensure satisfactory oversight results, including regulatory obligations, control reviews and internal-external audits, across all areas of CMS PD.
• Lead and mentor project management staff, fostering a culture of continuous learning and improvement.

Business Operations

• Expense Management: Manage opex and capex budget within target (160M USD).   Maintain spend within established targets, Ensure each investment is backed by key ROI metrics. 
• Workforce Plan Management: Continue to evolve CMS PD workforce and organizational metrics per the approved workforce plan. Manage headcount of 1,400 to optimize location strategy across all global locations while focusing on FTE-Contractor ratio, Span of Control and job level pyramid.
• Scale Alternative Talent Pathway programs to gain needed skillsets and tap into new talent pools.
• Contractor supplier management of SOWs and performance
• Employee engagement:  comms-media, recognition, early careers, traini