VIP/Executive IT Support – Senior Systems Administrator

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been name in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been name in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Job Description

We are looking for an experienced Senior Systems Administrator to join our Digital Workplace VIP/Executive IT Support team.  The Global Digital Workplace (GDW) team is a large, global team that provides operational end user desktop support to our internal employees around the globe.  This role will be a member of our team and have direct responsibilities that include providing a wide range of technology support to our senior executives across North America with primary responsibility supporting onsite support in Costa Mesa, CA.  

This position focuses on VIP level of service on problem identification and resolution, solving complex technical problems across a wide variety of technology platforms, as well building and fostering relationships across our global IT organizations.  We are looking for someone with strong technical skills that has extensive experience in VIP / Executive IT Support role previously.  

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TOO:  

• Provide support across a wide range of technology platforms (Windows, MacOS, iOS and Android) 

• Provide onsite, remote and occasionally at home support to VIP/Executives  

• Support special events, large webinars, and associated technology needs 

• Develop and maintain executive support documentation 

• Design and implement new technology standards and manage the entire hardware life cycle of executive devices 

• Ability to resolve break-fix problems, deploy new hardware installations and manage migrations and transition to new hardware effectively.  

• Identify, resolve and escalate issues where appropriate to leadership or other IT teams to ensure the issues are resolved with a sense of urgency 

• System support and design 

• Provide afterhours and on-call support for executives 

• Support enterprise solutions across various Microsoft/Apple/Android device management platforms as well as Microsoft O365 

• Provide support design, implement and manage solutions using Intune, Azure, and Jamf.  

• Troubleshoot and mitigate complex WAN/LAN issues including those related to patch replication and deployment 

• Develop end to end provisioning processes in SCCM to including images, software deployment, and patching 

• Collaborate with security and network leadership to ensure that services dependencies, performance and stability are met 

• Make recommendations and implement process improvements and technology changes based on best practices  

• Build strong business relations with colleagues within the business to promote Global Digital Workplace 

• Ensure the highest levels of stability, capacity, performance, and uptime for supported services 

• Establish and maintain standards and ensure that all are within compliance with Experian policy 

• Creation and maintenance of Knowledge Base Articles for support teams for all covered services 

RELATIONSHIPS 

• Build influential relationships with various business units across the globe 

• Have a “credible presence” with Experian Senior and Executive Leadership 

Qualifications

Required skills and abilities: 

• Bachelor’s degree in Computer Science or equivalent experience 

• 5+ years of proven experience within IT engineering or system administrator role  

• Working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills to be successful in this role 

• Excellent knowledge of ITSM processes including ability to perform incident and problem management as needed, utilizing