Business Analyst

The Basics

We are seeking a skilled and experienced Business Analyst proficient in Salesforce Sales Cloud. This role will have their hands in a little bit of everything but will specialize in gathering and maintaining requirements for our portfolio of projects, assist with functional and technical design, test and evaluate new and existing technologies during concept validations. This person will also act as a liaison between stakeholders in our Sales, Partner, Marketing, Commercial Ops, and Finance organizations and work as a member of the Business Systems team to ensure transparency and timely delivery of project deliverables. The ideal candidate will play a pivotal role in optimizing our use of Salesforce to enhance customer experience, streamline processes, and drive business growth. The role requires a deep understanding of Salesforce overall functionalities, coupled with the ability to translate business requirements into technical solutions.

This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.

What you'll do

• Works collaboratively with other members of the Sales Systems team to ensure the requirements are understood and documented   
• Partner with stakeholders to shape requirements and ensure alignment with business/technology strategy and planned initiatives 
• Assist in the planning, prioritization, design, development and deployment of new projects & system enhancements  
• Responsible for understanding business requirements, creating/grooming user stories, and partnering with the delivery team to deliver solutions 
• Leverage business knowledge and expertise to identify opportunities for process improvements 
• Coordinate and perform system testing to ensure requirements are met. Work closely with the project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off 
• Partner with business operations team members to define, plan, and execute small and medium projects, in addition to ongoing delivery of ‘run the business’ enhancements and fixes 

We’re looking for someone with

• Education
• Bachelor’s degree (or equivalent) in Computer Science, MIS, Computer Engineering or similar technical degree  

• Experience
• Salesforce Sales Cloud Consultant and Salesforce Administrator Certifications preferred
• Salesforce CPQ Specialist Certification or Business Analyst Certification is a plus  
• 3+ years of experience as a business analyst/implementation consultant/solutions architect supporting Salesforce platform  
• 3+ years of experience with declarative development on the Salesforce platform as an administrator  
• Experience designing and supporting small to medium scale, complex solutions on Salesforce and associated ecosystems  
• Good understanding of software testing with knowledge on building test plans and executing them in unit, functional and user acceptance test cycles  
• Ability to excel in a fast growing/fast paced environment delivering accuracy where adaptability is imperative 
• Excellent communication skills