Senior Business Line Quality Assurance Manager

<p>At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.</p><p></p><h2><b><u>Job Description</u></b></h2><p>U.S. Bank is seeking a Business Line Quality Assurance (BLQA) Senior Manager responsible for leading and supporting a team of BLQA Managers and BLQA Testers in the administration and execution of testing activities within the BL CRO’s ’s BLQA Program. The BLQA Senior Manager is responsible for overseeing all testing activities, the timely completion of planned tests, developing and delivering ongoing BLQA training, and conducting performance management and staff development. Additionally, the Manager will:</p><ul><li>Oversee and/or execute quality management routines to ensure QA Programs/Procedures are executed according to the corporate Business Line Quality Assurance Policy</li><li>Serve as a key escalation point in the execution of BLQA testing, including exception analysis and issue vetting</li><li>Approve reporting for Sr. Management review and distribution</li><li>Represent management in internal audits/exams of QA function</li><li>Own the summarization of QA results for assigned focus areas and visibility for senior management</li><li>Identify gaps and inform solutions to create testing efficiencies</li><li>Collaborate with BL CRO leadership to drive testing strategy</li><li>Present process improvement proposals to reduce risk of control failure and/or drive process efficiencies</li><li>Assist in the review and approval of the annual and quarterly BLQA testing plan</li><li>Other deliverables as assigned by management</li></ul><p></p><p><u><b>Basic Qualifications</b></u></p><ul><li>Bachelor's degree, or equivalent work experience</li><li>Typically more than ten years of applicable experience</li></ul><p></p><p><u><b>Preferred Skills/Experience</b></u></p><ul><li>Advanced understanding of operational risk and management standards, the common definition of internal controls, and how control frameworks are designed and operate to mitigate risks</li><li>Advanced business acumen and credibility to help business units proactively identify and address risks</li><li>Superb process facilitation, project management, and analytical skills</li><li>Excellent presentation, interpersonal, written, and verbal communication skills.</li><li>Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.</li><li>Strong leadership and management skills of processes, projects and people</li><li>Effective skills at managing stressful situations</li><li>Strong analytical, problem-solving and negotiation skills</li></ul><p>The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.</p><p></p><p></p><p></p><p></p><p></p><p><span>If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our </span><a href="https://careers.usbank.com/global/en/disability-accommodations-for-applicants" rel="noopener noreferrer" target="_blank">disability accommodations for applicants</a><span>. </span></p><p></p><p></p><p><b>Benefits:</b> </p><p>Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):</p><ul><li><p>Healthcare (medical, dental, vision)</p></li><li><p>Basic term and optional term life insurance</p></li><li><p>Short-term and long-term disability</p></li><li><p>Pregnancy disability and parental leave</p></li><li><p>401(k) and employer-funded retirement plan</p></li><li><p>Paid vacation (from two to five weeks depending on salary grade and tenure)</p></li><li><p>Up to 11 paid holiday opportunities</p></li><li><p>Adoption assistance</p></li><li><p>Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law</p></li></ul><p></p><p><span>U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other facto