Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Job Category

Customer Support

Position Summary

This position is responsible for reviewing and analyzing direct dispute letters received from consumers to determine the appropriate course of action and response. Typically, these disputes request the modification of credit bureau trade lines or account adjustments. All disputes require response within a specified timeframe to ensure adherence to compliance requirements.

Responsibilities

• Review and research letter requests to determine the appropriate level of response

• Compile responses to all direct dispute requests

• Perform research and analysis regarding customer account activities

• Respond to customer pay history inquiries, specific credit reporting and account adjustments

• Ensure all correspondence is maintained per the established policy

• Document on accounts as appropriate

• Follow all compliance guidelines

Minimum Qualifications

• Ability to process daily work in an organized manner to meet required timeframes

• Ability to research and analyze correspondence to determine the appropriate course of action 

• Ability to work independently and within a team

• Ability to demonstrate strong verbal and written communication skills

• Maintains a foundational awareness of Microsoft Office product suite

• Ability to communicate effectively across COEs

• Ability to meet and maintain required KPIs

• Demonstrates strict adherence to banking regulations and internal policies  

Required:

High School Diploma or equivalent

Preferred:

Two years of financial services experience, with established proficiency in researching and responding to consumer credit disputes

Location: Full on-site in Brook Park, Ohio

Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Café.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.