QCT Analyst

Job Description

This role supports quality validations of field collection activities to achieve high level data collection and data quality.
This involves quality alerts validation, resolution of alerts and exceptions, and providing quality insights for Field team.

Job Responsibilities

• On time QCT alert validation
• QCT alerts combinations monitoring tracker
• QCT alerts trends revision and alerts validation quality by auditors, stores
• Interpret information from multiple sources – QCT alerts, Reports, LHHT Validations
• Use map services, review alerts, chat online, review dashboards and guide teams in the field to improve their data collection
• Quality insights reporting (as per defined frequency)
• Real-time validation actions with the Field team
• Proactively identify market/store trends
• Data-driven action points to Field team (periodic: weekly/monthly)
• Responsible for critical quality KPIs compliance.
• Action planning and resolution for KPIs improvement (in collaboration with the Field team)
• Effectively communicate in both virtual and face-to-face interaction and meetings
• Follow up field visit queries aligning to Field team and reporting
• Identify training needs for continuous improvement in understanding the process
• Offer assistance to others on the team in a positive manner and display leadership and team player capabilities to create solutions to everyday challenges for data acquisition. Build engagement and motivation with the Field team
• Proactively find root causes/ solutions for daily operational or client issues (e.g CI, Hot Spots)
• Provide timely coaching to associates for better performance (Snr QCT Analyst)
• Responsible for providing inputs to upgrade the system & make recommendations for better quality alerts

Requirments:

• College degree preferred (depending on the market minimum years of experience may be stated)
• Proficiency in English and the Local language of markets in scope is required
• Hybrid working: 2 days in the office 
• Strong analytical skills
• Knowledge of Field Audit Methodology, CDAR tools and processes (highly preferred)
• Effective communication with a troubleshooting approach including probing and listening, anticipating and providing solutions
• Professional maturity with others and to work, which enables effectiveness while dealing with pressures and difficulties of a dynamic work environment
• Ability to come to an understanding of a situation, task, problem, opportunity
• Proficiency in collaboration tools (MS Office, Chat s/w)

WHAT WE OFFER:

•  Work in a mixed system: part of the week you work from home , a part from the office (2 days from the office), (Modern office in a great location, next to Dworzec Gdański metro station).
• Working in an international organization, numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Benefits package: Multisport card, private medical coverage (Medicover), life insurance, Benefit platform allowing to purchase cinema and theatre tickets.
• Additional days off and recognition of special moments in your life.
• Stable working environment with an employment contract.

Qualifications

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Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement,