Manager Customer Service AHU

Build your best future with the Johnson Controls team! 

Who we are:  

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What We Offer: 

• Competitive salary and bonus 

• Paid vacation/holidays/sick time 

• Comprehensive benefits package including 401K, medical, dental, and vision care. 

• On-the-job/cross-training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

What You Will Do 

Lead Customer Service operations for the North American Air-Handling Business, managing a team of 3 direct reports. Drive performance in order management, customer experience, and sales support while ensuring operational consistency and continuous improvement. 

How You Will Do It 

Team Leadership 

• Lead, coach, and develop a team of customer service professionals 

• Set goals, track KPIs, and drive accountability and performance 

Order Management 

• Oversee order entry and fulfillment across North America 

• Ensure accuracy, timeliness, and alignment with service metrics 

• Partner with manufacturing, logistics, and finance to resolve issues 

Customer Experience 

• Serve as escalation point for complex customer issues 

• Drive customer satisfaction through proactive communication and resolution 

• Implement best practices to improve responsiveness and service quality 

Sales Support 

• Partner with sales on reservations, leadtime management & pipeline support 

• Leverage Salesforce and other tools to track activity and performance 

• Support end-to-end transaction flow from quote to cash in partnership with finance 

Process Improvement 

• Identify and implement improvements to increase efficiency and consistency using the JCI Business System (Lean) 

• Ensure compliance with company policies and North America requirements