Immigration Detention Case Manager

Company Description

Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN's portfolio includes work with over 100 Federal agencies.

ISN Corporation has been awarded a place in the Washington Business Journal's list of the 50 Fastest Growing Government Contractors. ISN is was also on the Business Inc. Magazine's 5000 List of Fastest Growing Private Companies for two years.

ISN Corporation offers many competitive benefits to its employees, including:

• Major medical insurance with prescription coverage
• Dental plan
• Flexible spending
• Short-term and long-term disability benefits at no cost to employees
• Basic life insurance at no cost to employees
• Retirement Plan
• Paid leave with accrual beginning at Date of Hire

We are looking for an energetic, self-starting, organized, detail-oriented candidate with the ability to multitask in a fast-paced environment to join our team.

Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN's portfolio includes work with over 100 Federal agencies.

ISN Corporation has been awarded a place in the Washington Business Journal's list of the 50 Fastest Growing Government Contractors. ISN is was also on the Business Inc. Magazine's 5000 List of Fastest Growing Private Companies for two years.

ISN Corporation offers many competitive benefits to its employees, including:

• Major medical insurance with prescription coverage
• Dental plan
• Flexible spending
• Short-term and long-term disability benefits at no cost to employees
• Basic life insurance at no cost to employees
• Retirement Plan
• Paid leave with accrual beginning at Date of Hire

We are looking for an energetic, self-starting, organized, detail-oriented candidate with the ability to multitask in a fast-paced environment to join our team.

Job Description

This position is for a Department of Homeland Security (DHS), Office of the Immigration Detention Ombudsman (OIDO), Case Management Division contract. OIDO is responsible for independently and impartially resolving complaints received from and on behalf of aliens in immigration detention and for providing oversight of immigration detention facilities within the purview of DHS.

The IDCM is responsible for conducting frequent site visits at immigration detention facilities, in teams with other federal and contract personnel, within a specified region and district. Additionally, IDCM’s are responsible for identifying, analyzing, and seeking to resolve complaints related to the conditions of immigration detention.  Each IDCM will report to the Supervisory Immigration Detention Case Manager.

OIDO Case Intake

• Act as a representative of OIDO, providing explanation of the work and background of the office to detainees and ICE/CBP staff during on-site detention visits.
• Hold case intake sessions where detainees may have one-on-one interviews and file formal case inquiries to OIDO.
• Identify, analyze, and seek to resolve complaints related to the conditions of immigration detention.
• Input cases into proprietary OIDO case management system and triage as needed.
• Resolve cases on-sight if appropriate / applicable.
• Conduct post-site visit research and review of cases to resolve and/or refer cases as needed.

Qualifications

• Must be a U.S. citizen
• At least two years of related experience (e.g., experience providing services to victims, experience working with immigrants or foreign-born individuals) and have knowledge of program objectives, policies, procedures, and requirements conducting a case management program at a local level.
• Experience working in or with victims or individuals in a confinement setting.
• At least two years of experience providing services to vulnerable populations. 
• Experience with and an understanding of situations that contribute to family stress, problems, and crisis situations.
• Ability to approach the work in an objective and impartial manner and be able to perform the duties in a fast-paced environment.
• Strong oral and written communication skills as well as critical thinking skills
• Ability to create and manage projects and possess excellent interpersonal skills
• Cultural competency, integrity, and honesty
• Experience in a detention/correctional setting is preferred, but not required
• Bachelor’s degree in social work, Latin American Studies, Liberal Arts, or an equivalent degree issued by an institution or program accredited by an entity recognized