Senior Windows Endpoint Engineer

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

We are seeking highly skilled and motivated Windows and MacOS Endpoint Engineer II to join our growing dynamic IT team. The ideal candidate will be responsible for managing and maintaining endpoint devices, ensuring their optimal performance, security, and compliance with organizational standards. This role requires a deep understanding of both Windows and MacOS environments and management tools, as well as the ability to troubleshoot and resolve complex technical issues.

What You'll Do

• Design, develop, and manage Microsoft Endpoint Configuration Manager (MECM), Intune, and Jamf Pro solutions for application distribution, configuration management, asset management, OS deployment and other endpoint lifecycle capabilities following the least privilege security model.
  Develop and deploy endpoint configurations and policies using tools such as Microsoft Endpoint Configuration Manager (MECM), Jamf Pro, and Intune.

• Monitor and optimize endpoint performance, ensuring minimal downtime and maximum efficiency.
  Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  Collaborate with cross-functional teams to ensure seamless integration of endpoint devices with other IT systems.

• Design and implement new modern endpoint and application deployment processes that enable rapid user onboarding.

• Provide technical support and training to end-user support teams, ensuring they can effectively support end user devices.

• Stay up-to-date with the latest industry trends and technologies and recommend improvements to enhance endpoint management processes.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
 

What You Have

Minimum education, skills and experience required.

• Experience in information technology includes the following:

  • Experience leading the design and implementation of Microsoft Endpoint Configuration Manager (MECM), Intune, and Jamf Pro solutions for application distribution, configuration management, asset management, and other endpoint lifecycle capabilities following the least privilege security model.

  • Scripting experience with a focus on automating management of windows end points and user data migration to new computers.

  • Experience designing, testing, and implementing configuration, compliance, and conditional access policies withing Entra.

  • Experience designing, testing, and implementing Active Directory and or Entra group policies.

  • Experience designing, testing, and implementing Virtual Desktop solutions.

• Familiarity with endpoint security best practices, including antivirus, encryption, and patch management.

• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.

• Strong attention to detail with an ability to