Director, Services Sales Central Region

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is currently seeking a Services Sales Director who will be responsible for managing a team of Services Executives within the EMEA Central region, driving services sales to achieve business outcomes in new and existing customer accounts. Business outcomes are brought to life through implementation services, implementation advisory, and ServiceNow Customer Success IMPACT offerings. The role reports into the Area Vice President Sales, Customer Outcomes - EMEA.

The Central region includes territories from Poland to Greece & DACH.

What you get to do in this role:

Business management of EMEA Central region

• Designs, authors and implements an area annual strategic business plan that encompasses all transformational, strategic and operational objectives of EMEA Central
• Oversees and accountable for financial metrics including bookings, revenue & margin targets
• Oversees and is accountable for the quality of delivery through NPS on advisory, co-delivery and implementation services
• Builds and executes strategic sales strategies in collaboration with the license sales team, our ACE organization and our partner ecosystem.
• Establishes and maintains strategic relationships with all sales leaders in EMEA Central to act as the key Customer Outcomes liaison
• Drives the development and evolution of the Customer Success team to help establish deeper client relationships in all Enterprise and Very Large Enterprise accounts
• Establishes and maintains relationships with ServiceNow Partner Management Leadership to drive the business relationships that will drive a co-selling and co-delivery model into mutual customer environments
• Oversees the operations of the team relative to achieving financial metrics and revenue quotas
• Builds and drives a growth and transformation business plan 

 

Oversight and accountability for the customer portfolio

• Establishes senior level relationships with clients, considered a trusted advisor for customers through their digital transformation 
• Accountable for the inclusion and successful execution of sustainable business outcomes in sales strategies
• Participates on steering and governance committees
• Accountable for the inspection and review of projects for quality work product and deliverables
• Accountable for the success of customer projects
• Responsible for driving specific customer initiatives and outcomes
• Leads the team to drive strategies that optimize the platform consumption and position within each strategic account

 

Personnel management of the Services Executive & Delivery teams within EMEA Central

• Responsible for developing a team of high-powered, world-class consultants
• Coaches a team of senior professionals to consistently raise the bar on achieving tangible, referenceable business outcomes through customer transformation
• Recruits and develops leaders in the Customer Outcomes organization
• Reinforces ServiceNow culture and values across the team