Senior Risk Engagement Manager

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Senior Risk Engagement Manager to join our ever-evolving Risk team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons. 

• Global Business Resilience – This team is responsible for executing a program that ensures staff safety, mitigates the effect of unplanned business interruptions of Worldpay’s critical business processes and services, protects its physical assets, maintains the capability to serve clients, and fulfils obligations to stakeholders and regulators. The key functions in this team are Business Continuity, Crisis Management, and Disaster Recovery.
• Client Risk Relations - The Client Risk Relations function is responsible for overseeing and managing all activities related to ensuring our clients meet their regulatory obligations, with Worldpay operating as a critical third-party technology service provider. This role involves managing extensive onsite and virtual client audits, working with stakeholders across the globe to ensure that over 200 regulatory documents are updated at a minimum annually and maintained on the new Worldpay client portal. This role will oversee other Risk-based client meetings and conferences as applicable. This function will also assist in client communications and extra care, during and after major incidents as needed (e.g., Move It, pandemic).
• Chief Risk Office Engagement, Training & Awareness – This role is responsible for designing and implementing innovative engagement programs including internal communication strategies that elevate workplace culture, support employee well-being, and drive retention. This role also is responsible for implementation of impactful and innovative communications which engage our employees, activate culture, provide clarity during times of change, solve challenges and help drive our values and business results.

What you’ll own

• Design Best-in-Class Engagement Programs: Lead efforts to create a thriving professional environment, developing colleague engagement programs that foster belonging, well-being, and career satisfaction.
• New Hire Integration: Craft programs to help new employees transition smoothly into the company and CRO organization, including onboarding initiatives, workflow integration, and regular check-ins.
• Colleague Well-Being & Retention: Collaborate with the People and Culture Team and wellness leaders to ensure ongoing support for colleague well-being through amplifying strategic wellness programs, mentoring, and morale-building activities.
• Inclusion and Diversity (I&D) Initiatives: Partner with local and companywide I&D teams to advance professional network activities, annual programming, and events aimed at enhancing diversity and inclusion across the CRO workforce.
• Professional Growth & Development: Facilitate mentorship programs and provide opportunities for ongoing learning and professional development to ensure colleagues are supported in their career trajectories.
• Be an expert storyteller and content creator and use varied communication channels to drive impact on key priority topics.
• Connect and collaborate with leaders, teams and functional partners to ensure a deep awareness and understanding of critical moments, landmarks and activations across the business.
• Create content across a range of mediums, including graphics, email, video, and podcasts.
• Lead the coordination of key leadership and employee events, both in-person and virtual.
• Responsible for the global CRO employee engagement strategy.
• Management and curation of global employee engagement channels.
• Management of proactive editorial planning for all global communications channels, ensuring transpare