Hotel Dispatcher - Bell & Door - Vdara

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Hotel Dispatcher at Vdara, you will set the stage for guest experience with your welcoming smile and service. By understanding their  unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their  stay with us.

THE STARTING PAY: $19.2506 per hour

THE DAY-TO-DAY:

• Actively seek to provide refined luxury service ensuring guest satisfaction
• Answer Bell Desk phone and record guest requests
• Facilitate bag handling for guests by dispatching bell persons efficiently
• Maintain positive guest relations at all times and be familiar with all hotel services/features and local attractions/activities  to respond to guest inquiries accurately
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction; handle calls  from guests, write requests for service on service call cards, punch card with a time stamp and place them in rotation for  the next available bell person to assist
• Assist guest calls and dispatch bellmen to handle guest luggage for check in or check out.
• Transfer callers to other departments as necessary
• Organize convention groups by completing paper work, setting up bag pull times, calling the tour leader for information as  needed including bus times for pick up and room changes
• Organize all laundry in and out by verifying names, room numbers, number of items and check for room changes

THE RIGHT CANDIDATE WILL HAVE:

• 6+ Months of Prior Relevant guest service experience.
• 6+ Months of Prior Relevant Experience handling multiple phone lines.
• Work varied shifts, to include weekends and holidays.
• Experience in a AAA 5 diamond, Mobil 5 star, or Forbes hotel/resort setting.
• Front Services experience.
• Experience working in a similar resort setting.
• 2+ Years of Prior Relevant Experience in a dispatch or call center environment.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off-shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today! 
 

Are you ready to JOIN THE SHOW? Apply today!