Field Service Technician

 

The Field Service Technician position is responsible for maintaining, repairing, and troubleshooting trucks and products.

Responsibilities

Level 1

• Works with Technicians to help maintain, repair and troubleshoot mechanical and electrical systems.
• Learns to complete required service and field modifications reports.
• Learns to collect and report system download information.
• Learns the BaaN computer system to ensure parts can be identified and found.
• Participates in the re-build of selected components.
• Successfully interfaces with customers.
• Works closely with warehouse personnel to learn to correctly record parts.
• Learns to access and update the computerized maintenance program.
• Assists Lead Service Technician and Supervisor as needed.
• Promotes safe work habits and complies with MSHA & OSHA regulations.
• Handles and properly disposes of hazardous wastes, such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
• Understands and complies with quality assurance requirements.

Level 2

• Troubleshoots and repairs mechanical and electrical systems.
• Completes and submits required service and field modification reports.
• Collects and reports system download information.
• Participates in the re-build of selected components.
• Successfully interfaces with customers.
• Works closely with warehouse personnel to ensure all parts are correctly recorded.
• Accesses and updates the computerized maintenance program.
• Trains service personnel.
• Assists Lead Service Technician and Supervisor as needed.
• Handles and properly disposes of hazardous wastes, such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
• Promotes a safe work environment by ensuring the group and self-follow established safety procedures including MSHA & OSHA regulations.
• Understands and complies with quality assurance requirements.
• Develops an understanding of systems used on Liebherr Mining Equipment products.

Level 3

• Correctly diagnose failed components and troubleshoots and repairs mechanical and electrical systems.
• Completes and submits required service and field modification reports.
• Collects and reports system download information.
• Participates in the re-build of selected components.
• Effective interface with customers.
• Works closely with warehouse personnel to ensure all parts are correctly recorded.
• Accesses and updates the computerized maintenance program.
• Ability to be a Lead Service Technician and assist the Supervisor as needed.
• Promotes a safe work environment by ensuring the group and self-follow established safety procedures including MSHA & OSHA regulations.
• Handles and properly disposes of hazardous wastes, such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
• Understands and complies with quality assurance requirements.
• Trains Service Personnel.
• Ability to acquire and maintain Mine Foreman’s certificate, as required
• Ability to acquire and maintain MSHA Electrical Certification, as required
• In addition to Level II competencies, demonstrate proficiency in trouble shooting, repairing or performance of:
  • High Voltage Drive System
  • Programming of PLC’s
  • Ability to be shift leader on truck assemblies or major rebuilds

Level 4

• Provides technical leadership to technicians.
• Trains service personnel.
• Diagnoses failed components.
• 24/7 on call status unless otherwise scheduled.
• Troubleshoots and repairs mechanical and electrical systems.
• Completes and submits failure and field modifications reports.
• Collects and reports system download information.
• Participates in the re-build of selected components.
• Interfaces with customers.
• Works closely with warehouse personnel to ensure all parts are correctly recorded.
• Works closely with LME engineering and maintenance on product support and development.
• Compiles parts lists, as needed.
• Accesses and updates the computerized maintenance program.
• Assists supervisor, as needed.
• Completes monthly Mine Safety & Health Administration (MSHA) and Occupational Safety & Health Administration (OSHA) electrical inspections.
• Promotes safe work habits and environment.
• Handles and disposes of hazardous wastes, such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
• Promotes a sa