Analyst - Desktop IT Network

College: SOWELA

Department: Facilities & Maintenance

Sub department: 

Type of Appointment: Unclassified - Administrative/Staff

Salary: Start of $18/hour with actual offer based on experience and education

Duties and Responsibilities: Responsible for troubleshooting and providing support for Windows Operating System.
• Responsible for ghost imaging, configuration, and documentation. • Diagnose, troubleshoot and provide support of PCs, laptops, and printers.
• Troubleshoot and support wired and wireless network connectivity in a LAN/WAN environment.
• Install, troubleshoot, and support telecommunication network. • Install Microsoft Windows systems, Microsoft Office, and other commonly used applications.
• Oversee projects assigned to various staff and student workers.
• Document system problems and resolutions for future reference. • Other duties as deemed necessary.

Required Education: Associates degree in a computer related field.

Required Experience: One year experience in a computer related area.

Required Knowledge, Skills and Abilities: Skilled at providing PC support with both Windows and MACs.
• Ability to implement software and establish network connections.
• Proficiency in the use of standard office equipment and networked personal computers.
• Proficiency in or ability to become proficient in a variety of software, including but not limited to Microsoft Office.
• Oral and written communication skills.
• Ability to perform basic mathematical computations needed to complete job tasks.
• Skilled at planning, organizing, and prioritizing job duties to meet deadlines.
• Maintaining interpersonal professional working relationship at all levels – students, peers, and Executives.

Required Licenses or Certifications: 

Preferred Education: 

Preferred Experience: Experience configuring VOIP and networking devices.
• CompTIA A+, Network, or other Industry-Based certifications.
• Three years’ work experience in a computer-related area.

Preferred Knowledge, Skills and Abilities: 

Benefits: As a member of the Louisiana Community and Technical College System, SOWELA has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. SOWELA is an equal opportunity/equal access employer. SOWELA is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.