Digital Media Coordinator

As a Digital Media Coordinator, you will play a crucial role in supporting our internal and external clients throughout the entire lifecycle of their advertising campaigns. From the moment an order is placed to the successful launch of a campaign, you will be at the forefront, ensuring every detail is communicated and executed. Join us and become an integral part of our team, where your contributions will make a real impact, and you'll have the opportunity to be exposed to multiple departments and campaign types in a culture that values continuous learning and development. 

If you're looking for a company that embraces problem solving and teamwork, we invite you to explore this exciting opportunity.

The ideal candidate has experience in trafficking paid media campaigns across different channels including Google Ads, YouTube, Facebook, email marketing, programmatic channels, and others. This person should have a passion for digital media advertising and a customer service-centric attitude.

Customer Service Responsibilities:

• Communicate with sales teams on orders as needed for fulfillment

• Streamline internal communication across US and offshore digital media teams

• Responsible for accurately handling and solving customer inquiries

• Acts as a liaison between customers and fulfillment teams, either internally or through third-party providers/vendors

• Resolve issues by taking the appropriate action and knowing when to escalate issues to a management level

• Must be able to speak confidently and comfortably in a room and remotely with internal and external stakeholders.

Coordinator Responsibilities:

• Traffic and maintain new campaign orders and modification orders for digital media channels

• Audit, traffic and assign orders and performance questions to the appropriate digital media team members

• Provide clear direction for order fulfillment, including identifying issues and required assets

• Coordinate with internal teams to meet SLA benchmarks and ensure deadlines are met

• Fulfill products as ordered and support during product lifecycle