Senior Site Reliability Engineer

Who We Are:

Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever, and however, they work. Ivanti is the only company connecting industry-leading cybersecurity, unified endpoint management, and enterprise service management technologies with the Ivanti Neurons intelligent automation suite to empower users to self-service and enable devices to self-heal and self-secure. Over 40,000 customers, including 96 of the Fortune 100, have chosen Ivanti to discover, manage, secure and service their IT assets from cloud to edge, so they can deliver excellent digital employee experiences and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected, and valued and are committed to a more sustainable future for our customers, partners, employees, and the planet. For more information, visit www.ivanti.com and follow @GoIvanti.

Our Culture:  

Teamwork is intrinsic to what we do and why we do it. We are accountable to each other – and support one another. We provide opportunities to grow, learn, add value, and thrive – while also achieving new levels of performance. We treat all with appreciation, dignity, and respect. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

 

Why We Need You!

 

Site Reliability Engineering (SRE) is a growing team that partners closely with Product Engineering, Security, and Support. We are responsible for the reliability, deployment, and continuous operation of the Ivanti Cloud services.  We need your help to take our existing platform to the next level with observability, release automation, chaos engineering, and more.

The Senior SRE role is a blend of infrastructure, networking, operating systems, automation, development, and application administration. It is a hands-on technical position in a fast-paced atmosphere. The ideal candidate has prior experience managing cloud-based SaaS applications and strives to solve traditional operations problems through automation and software. More so, the candidate must possess a high standard of excellence, have a strong customer focus, and is capable of technical deep dives into code, app servers, databases, load balancers, operating systems, and networks.

What You Will Be Doing:

 

·       Deploying, managing, and securing Ivanti’s customer-facing Software-as-a-Service (SaaS) web products in AWS and Azure.

·       Troubleshooting all infrastructure (e.g., Linux, Windows, Kubernetes) and application issues (e.g., Java and .NET).

·       Working with geographically dispersed teams and across departments to solve difficult problems.

·       Automating common and repetitive tasks.

·       Provide mentorship, and technical guidance to junior SREs, fostering their professional growth.

• Write documentation and training material.
• Train other colleagues.
• Stand up new services in new and existing data centers.

·       Participate in an on-call rotation for 24 x 7 coverage.

·       Work shifts that may match up with the United States’ day and night shifts.

 

To Be Successful in The Role, You Will Have:

 

• BS or higher in Computer Science/Software Engineering or equivalent.
• Enthusiastic self-starter with 7+ years industry experience.
• Strong experience in designing, building, and managing fault-tolerant Linux and Windows-based web platforms in the Cloud (e.g., AWS, Azure, GCP, etc.).
• Strong Kubernetes experience.
• Excellent Linux troubleshooting skills.
• Strong Windows troubleshooting skills.
• Strong experience with advanced networking, security, and programming.

Able to code in one or more: Java, Python, Ruby, advanced Shell Script, other OOP languages.

• Strong user of continuous integration and deployment tools: Chef, Ansible, Jenkins, Github Actions, or similar.
• Experience with collaborative source control tools: Git, Subversion, or similar.
• Ability to configure and fine tune at least one: HA Proxy, Apache, Nginx, IIS, or similar.
• Ability to configure: DataDog, New Relic, Splunk, Pingdom, or similar monitoring tools.
• Familiar with one or more: SQL Server, PostgreSQL, Redis, Kafka, MongoDB, Elasticsearch, or similar.
• Strong understanding of DevOps practices and Object-Oriented Design principles.
• Experience