Sr. Virtual Sales Representative- EST/ CST

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Position Summary:

Sr. Virtual Sales Representative (Sr VSR) is responsible for creating proximity in a remote environment by engaging health care professionals (HCPs) in telephone conversations and other digital interactions to promote assigned client product(s), maximize the product(s)’ selling potential and meet program and Client objectives. The Sr. VSR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The Sr. VSR utilizes approved tools for product/program promotion and maintains a competent level of product, program and customer activity knowledge.

Essential Duties/Responsibilities:

• Manage daily call responsibilities according to defined expectations, with the purpose of achieving KPIs
  • On behalf of Client, promote Client's product(s) via outbound telephone calls and digital interactions by engaging assigned HCP targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.
  • Respond to inbound calls from HCPs to address their questions regarding product(s), if required by the program.
  • Profile and manage targeted list of HCPs and key account stakeholders to provide value-added benefits to grow product volume.
  • Maintain call productivity and metrics that are required by program, including virtual engagements with customers
• Prospecting: Successfully qualifying or disqualifying HCPs from a target list
  • Conduct outbound calls and digital engagements to HCPs to appropriately qualify or disqualify HCPs based on prospecting questions
  • Verify and complete required data entry in CRM system, such as details of the target’s responses and any follow-through actions
• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging.
• Maintain thorough knowledge of Client product(s) and program.
• Verify and complete required data entry in CRM systems, such as details of the target’s responses and any follow-through actions.
• Listen and respond appropriately to customer needs and questions.
• Create and maintain a positive impression with client and client’s customers.
• Fully comply with all laws, regulations and Amplity Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
• Participate in teleconference and live (when required) national, regional and district meetings and training sessions and represent client at national and/or local conventions when applicable.
• Other duties as assigned.

Education and Experience:

• Bachelor’s degree required
• 3+ Years of Pharmaceutical Sales Required
• 1+ Year of Virtual Pharmaceutical Sales Preferred
• 1+ Year of Pharmaceutical Sales in Renal or Rare disease Required
• Successful track record of virtual engagements through a variety of digital platforms

Knowledge, Skills and Abilities:

• Excellent verbal, written and interpersonal communication skills
• Strong focus on clinical aptitude
• Strong rapport building skills and strategic business planning
• Clear, articulate and grammatically sound speech and professional phone manner
• Strong focus on providing customers with superior support and service
• Ability to learn, understand and communicate complex information over the telephone
• Strong rapport building skills and active listening skills
• Excellent selling, closing, persuasion and presentation skills
• Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
• Good organizational and planning skills, strong attention to detail and accuracy
• Ability to work independently and as a team member
• Flexibility and ability to handle multiple tasks simultaneously
• Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook
• Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client’s customers