Jobs and Careers

Temporary - Senior IT Operations Engineer

New York City, United Statesfull_timeVerifiedPosted 3 Apr 2026

💰 $150,000/yr($130,000/yr – $150,000/yr)

About the role

Founded in 1999, Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, London and Hong Kong. With approximately $42 billion of assets under management and more than 475 employees, Audax is a leading capital partner for middle market companies, operating through three business lines: Audax Private Equity, Audax Private Debt, and Audax Strategic Capital.

For more information, visit the Audax Group website www.audaxgroup.com. or follow us on LinkedIn.

This is a short-term contract 3+ months, starting ASAP at our NYC office, in 5 days/week.

POSITION SUMMARY:

The Temporary Senior IT Operations Engineer assists in ensuring that all end-user devices, operating systems, end-user applications, and utilities are available to successfully maintain production schedules and service levels. This individual evaluates all system malfunctions and takes appropriate action. The Senior IT Operations Engineer must have advanced knowledge in a variety of operating systems, hardware platforms, networking and both consumer and enterprise technical disciplines. This role serves as an escalation point for complex issues and plays a critical role in problem resolution.

RESPONSIBILITIES:

Customer Service

Provide first, second, and third-line customer-facing support on desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access and telephony.
Answer all service requests in a timely manner, set customer expectations around resolution times, and follow-up to ensure overall customer satisfaction. Record all services interactions in IT Ticketing System in a timely and accurate manner.
Provide a consistently high-quality customer service experience by upholding established service standards, creating client technology reference material, and providing suggestions for procedural enhancements.
Provide white-glove service to all Executive staff.
Work closely with Administrative teams for Zoom room meeting setups, screen sharing, and hosting Webinars.
Act as a senior point of escalation for level 2 and 3 incidents for the IT Operations team.

Systems Management

Work closely with the IT Infrastructure team when needed to identify and resolve problems affecting customer experience.
Support the deployment, maintenance, upgrade, and tracking of client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals.
Assist with testing and deployment of desktop security, including O/S and software security updates, antivirus definitions, and full disk encryption.
Assist with testing, deployment, and management of new applications, policies, or hardware relating to customer facing technologies.
Assist in creating, updating, and maintaining Active Directory and Entra configuration policies.

Process Management

Perform tasks associated with adds/moves/changes and the relocation of all IT related assets during office/workspace moves.
Assist the Information Security and IT Infrastructure teams with remote hands support.
Provide as needed, impromptu employee training on various technologies, including mobile devices, operating systems, applications, and office phones.
Contribute to and manage the IT knowledgebase by adding new support knowledge entries and editing/refining entries made by others on the support staff.

COMPETENCIES:

Must have advanced skills in: