VP, Operations

GCI's VP, Operations will be a strategic executive leadership role accountable for driving operational excellence and aligning operations with technological innovation and the broader business objectives of GCI. Reporting directly to the Senior Vice President & Chief Technology Officer (CTO), this role is central to ensuring that operational functions not only support, but actively advance, the organization's technical capabilities, customer experience, and long-term growth within the rapidly evolving telecommunications landscape.

Lead enterprise-wide initiatives to enhance performance, streamline processes, manage change, and foster innovation. This includes full leadership of GCI’s technical and field operations—ensuring the seamless delivery of high-quality, reliable services across Alaska’s diverse communities.

Combines deep operational expertise with strategic insight, cross-functional collaboration, and a strong commitment to cultivating a culture of teamwork, accountability, and inclusivity. Hands-on executive with a demonstrated ability to inspire teams, develop talent, and champion initiatives that drive both organizational impact and community advancement—particularly by supporting employment opportunities for Alaskans across the state.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility. 
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide.    This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. 
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.

Strategic Leadership & Operational Oversight:

• Lead the development and execution of forward-thinking operational strategies that align with the CTO’s technological roadmap and GCI’s long-term business objectives.
• Oversee the full lifecycle of core network operations, including:
  • Cellular Network Management
  • Microwave Network Management
  • Hybrid Fiber Coax (HFC) Network Management
  • Passive Optical Network (PON) Management
  • Sub-Sea Cable Network Operations
• Direct and optimize supporting operational functions, such as:
  • Network Operations Center (NOC)
  • Technical Assistance Center (TAC)
  • Field Dispatch & Field Operations
  • Cable Rehabilitation Programs
  • Central Office & Facilities Management
  • Incident Command & Emergency Preparedness
• Ensure operational continuity, resilience, and adherence to internal quality standards, regulatory requirements, and safety protocols.
• Champion the implementation of best practices, operational standardization, and scalable processes to support service expansion and performance improvements.

Cross-Functional Collaboration, Innovation & Change Management:

• Partner with Sales, Marketing, and Support functions to ensure operations support customer engagement, satisfaction, and revenue generation.
• Collaborate with Engineering, Technology, Infrastructure, and Customer Experience teams to ensure operational strategies align with innovation and service delivery goals.
• Identify, evaluate, and implement innovative tools, platforms, and processes that drive agility and competitive advantage.
• Lead organizational change initiatives, ensuring minimal disruption and maximum value delivery through effective communication and stakeholder engagement.

Team Leadership, Talent Development & Culture Building:

• Build, lead, and inspire a high-per