Technical Support Representative

Work Flexibility: Hybrid

What you will do –

As a member of the Divisional Technical Support team, customers and patients are at the heart of everything we do. our technical support representatives maintain our brand of high-quality technical service. In this role, you will:

• Answer incoming calls and emails from sales reps, customers, Onsite Specialists, or other Endoscopy employees regarding usage, technical assistance, troubleshooting and set up of Stryker Endoscopy products.
• Open support cases/service request on customer issues, product trending data, and information into computer-based data tracking system(salesforce.com)
• Responsible for compliance with standard written procedure and quality documentation of company policy and documentation of the Technical Support department.
• Take responsibility for the team metrics and focusing on goals set for the team.
• Interact with R&D, Quality, and other engineering departments to stay knowledgeable of the latest product issues.
• Educational product trainings for in-house and sales personnel.
• Support Customer Care teams with technical information.
• Lead/Attend product update and/or development meetings as needed and share information.
• Use Salesforce.com data to create reports for QA, Marketing and R&D, as needed.
• Assist Customer Service, Sales Support, Loaners, Repairs, and other teams with product inquiries
• Educational product trainings for in-house and sales personnel.
• Perform additional duties as assigned.

What you need –

Required

• 3+ years of work experience
• High school diploma or equivalent
• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects. 
• ​Ability to work with and assemble small objects and component parts. 
• ​Must have good visual acuity and demonstrate fine motor skills. 
• ​May be required to reach, push, or pull to accomplish job duties.​​ 

Preferred

• Installation, technical support, industry experience with call center or field service experience
• ​Clinical knowledge

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.