Front Office Manager

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

The Radisson Hotel La Crosse, located across from the beautiful Mississippi River, is looking for an energetic individual to join our front office team as Front Office Manager for our 163-room property. 

WHAT WE OFFER:

Our quirky group offers a break from the repetition, with no two days that are ever the same.

Day 1, we are pleased to offer:

• Competitive Vacation and Personal Time

• 8 Paid Holidays

• Hotel Discounts at over 7,000 Choice Hotels

1st of the Month following 30 Days of Service:

• Excellent benefits package including, health, dental, vision, long term disability, pet insurance, and so much more!

• Employer paid AD&D

• Employer paid Life Insurance

• Employer paid Short Term Disability

• Employer HSA contribution

• 401(k) Retirement Plan

The Front Office Manager will manage the day-to-day operations of the front office by creating a warm, welcoming and efficient guest experience.

KEY RESPONSIBILITIES:

• Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies

• Manages the operation of the front office and related areas

• Develops and implements strategies and practices which support employee engagement

• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the department

• Provides employees with coaching, counseling, and on-going feedback as needed to achieve performance objectives and reach their fullest potential

• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Communicates and reinforces the vision for customer service to all managers, supervisors and employees

• Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork

• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork

SKILLS REQUIREMENTS

• Minimum three (3) years in a supervisory or management front office position required

• Previous management experience required

• Able to collaborate effectively with other hotel employees and managers to ensure teamwork

• High school diploma or GED required, bachelor degree preferred

• Strong organizational skills, critical thinking skills, problem solver

• Strong computer systems skills including; reservations and reporting systems

• Strong Microsoft Office suite and reporting