Flight Training Account Manager Sr

Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more at www.cirrusaircraft.com

Serving as the primary coordination point for training readiness, the position ensures customers have a clear, executable training pathway that supports safe and effective aircraft operation. Responsibilities include assessing training requirements, recommending training structures, coordinating scheduling logistics, and facilitating resource allocation across the Cirrus training ecosystem.

The role collaborates closely with the Authorized Training Network Management team and Cirrus Approach LMS team to connect customers with the appropriate instructors, courseware, and training sequence based on operational need and proficiency goals. The Account Manager also supports continuity of service through cross-training within the department and contributes to consistent execution of the Embark training program. The position is based at the Cirrus Vision Center in Knoxville, TN.

Duties and Responsibilities/Essential Functions

• Ensure decision-making that balances the needs of each customer, the company, and promotes long-term viability of the business.
• Champion excellence in business ethics, integrity, and build an environment with a high level of morale, motivation and engagement.
• Create a timely and responsive initial contact between Cirrus aircraft owners and Flight Training Operations to enhance trust.
• Manage the Embark job portal and process all customer applications and instructor invoices in a timely manner.
• Clearly communicate the training path progression to set up each customer for successful completion of training requirements and fulfillment of mutual expectations.
• Liaise with Delivery Experience Account Managers, Regional Sales Directors, and Executive Directors/Sales to accommodate date changes or unique requests by the customer or the internal teams.
• Act as the central liaison for customer communication, verbal and written.
• Monitor and guide all Cirrus aircraft owners/customers through the multi-step training path, informing all involved parties of any developments that may affect the timeline, quality or duration of training.
• Ensure a safe, efficient, and fair schedule for Flight Operations pilots, considering extended training missions, weather limitations, aircraft availability, vacation requests, and other factors.
• Monitor and maintain the Training Management System for records and quality control auditing.
• Identify, compile and maintain various key metrics.
• Work closely with the scheduling team to determine capacity and demand planning annual based on historical data.
• Ensure all Flight Training Account Management processes are scalable for future business growth.
• Ability to travel and establish meaningful relationships with sales and internal stakeholders.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in Business, Business Admin, Aviation, Management, Hospitality or related field required.
• Equivalent professional experience may be considered in lieu of a Bachelor’s Degree for candidates demonstrating significant Business Admin, Management, Hospitality acumen.
• 5 years of customer service, marketing, sales, hospitality, aviation or related field ­required.
• Basic knowledge of General Aviation. 
• Aviation industry experience or working knowledge of aviation administration preferred.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same