Medical Assistant - Heart of the City Adult Medicine

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Overview of Position:

Under the direction of the RN Supervisor or Site Manager, the Medical Assistant supports the patient by actively participating in the interdisciplinary care team and assists providers in the delivery of primary care services.

Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.
 

Essential Duties and Responsibilities:

• Complete chart preparation for each patient, including review of population health management system (e.g., Care Sentry), updating incomplete orders and referrals, and gathering other information as required (such as hospital records). Record information in the EHR.
• Manage clinic flow by greeting patients, determining needs, and directing patients to the examining room.
• Follow rooming procedures, including inquiring about recent ER/hospital visits, taking vital signs, completing screening tests, and health maintenance orders as identified in the chart preparation. Record in the EHR.
• May perform medication reviews, including removing short-term medications (e.g., antibiotics) from the medication module.
• Prepare for and assist providers with examinations and procedures, completing necessary cleanup afterward.
• Implement provider orders, including blood draws, ECGs, labs, dressings, treatments, refills, and routine testing procedures. Document results in the EHR as appropriate.
• Prepare specimens for transportation, complete necessary forms, and arrange for transportation.
• File patient information and assist with medical records responsibilities.
• May administer high-risk medications/injections following established program/site guidelines.
• Manage all aspects of the vaccine program, including storage and handling, inventory management, ordering, and reporting.
• Appropriately manage telephone inquiries and conduct patient callbacks as assigned (excluding patient triage).
• Assist nurses and providers with incoming patient healthcare information.
• May be responsible for approving timecards in the time and attendance system as directed by the supervisor.
• Adhere to universal precautions and Cherry Health policies.
• Understand and adhere to Cherry Health’s compliance standards as outlined in Cherry Health’s Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.
• Stay informed about all pertinent federal, state, and Cherry Health regulations, laws, and policies, and adapt to any changes or modifications.
• May precept medical assistant apprentices, externs, or new employees as needed.
• Represent Cherry Health at community events, job/recruitment fairs, and other engagements as requested.
• Other duties as assigned.
   

Skills / Knowledge / Abilities:

• Basic Life Support/CPR certification.
• Maintain professional conduct with providers, peers, families, and the community.
• Ability to perform routine healthcare tasks, enter data, and generate reports in the EHR.
• Ability to effectively coach, train, and mentor others.
• Ability to work sensitively with patients undergoing treatment in stressful situations.
• Ability to follow directions and work effectively with both professional and paraprofessional staff.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Basic typing skills and proficiency with computer software systems.
• May require travel to other sites based on program/site needs.
   

Competencies:

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning
   

Education / Licenses / Certificates:

• Completion of an accredited Medical Assisting program and/or attainment of one of the following certifications:
  • CMA (Certified Medical Assistant) certification through the American Association of Medical Assistants.
  • RMA (Registered Medical Assistant) certification through American Medical Technologists.
  • CCMA (Certified Clinical Medical Assistant) certification through National Healthcareer Association.
  • NCMA (National Certified Medical Assistant) certification through National Center for Competency Testing.
  • ARMA (Advanced Registered M