Senior System Architect, Customer Experience

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The CX Senior System Architect role resides in the CX Systems, Operations, and Analytics organization. This team supports all systems and analytics used by the Customer Experience (CX) organization, as well providing operational support for various areas including deal management and deployment administration. Key collaborators for this team including Field Services, Customer Success, Support, Education, and our Subscription Services team.

About the Role

The CX System, Operations, and Analytics team is looking for a Sr. System Architect to lead the design, development, and the implementation of enterprise-wide business systems. The ideal candidate will have a deep understanding of business processes and translate business requirements into technical solutions. This is a highly transparent technical leadership role responsible for the outcomes and success of business solutions that play a key role in delivering supporting technology to the CX organization.

Responsibilities

• Provide technical architecture thought leadership for existing solutions and the new growth areas.

• Understanding cross org workday technology direction, so we can absorb technology improvements in a thoughtful way.

• Assessing the systems architecture currently in place and identify duplications and areas for improvement.

• Advise on the reduction of technical debt for future stability and expansion.

• Continually researching current and new technologies and proposing changes where needed.

• Working with technical leadership to establish architecture excellence in designs, research and clarity.

• Advocating technical research and investments to workday CX, P&T and BT for visibility and shared adoption

• Advocate for architecture needs and prioritize solutions

• Learning new technologies to stay ahead of the curve and be an authoritative resource for our engineering teams.

• Mentoring business system analysts to on technical solutions

• Establish partnership and work with leadership to advocate technical solutions to key CX initiatives

• Collaborate with product and strategy to champion a strong roadmap and brainstorm / prototype CX solutions.

• Advising various collaborators about any problems with the current technical solutions being implemented.

• Account for possible project challenges on constraints including, risks, time, resources and scope

About You

Basic Qualifications

• 5+ years of experience in business systems analysis and design

• 5+ years of experience working with Salesforce.com and Workday

• Understanding of sophisticated business processes to support Go To Market initiatives

• Experience with Agile delivery methodologies

• Bachelor's degree or higher in computer science, engineering, or equivalent

Other Qualifications

• Good communicator able to synthesize and communicate among collaborators.

• Ability to influence collaborators and improve experiences to meet business objectives. 

• Accomplished verbal and written communication, with the ability to construct easily consumable messaging for a broad variety of audiences

• Strong analytical problem solver with the interpersonal skills to influence, maintain positive relationships, and collaborate at all levels, including executive leadership

• Ability to drive collaboration and influence across functional teams

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay range