Part-time Customer Service Representative

Come work with us at Houston Ballet!
Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through bold performances, new choreography, and nationally recognized education programs.  At Houston Ballet, your creativity meets purpose—and your passion takes center stage.  Whether on stage or behind the scenes, every role here contributes to something bigger.

✨ Your Passion. Our Stage.

Visit: www.houstonballet.org for more information.

Summary:

The Customer Service Representative (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The CSRs assume ticket order responsibility and processing of payments during performances and throughout the work week.

Essential Duties and Responsibilities:

• Include the following. Other duties may be assigned;
• Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window
• Explain seating, prices, fees and sections of multiple venues as well as parking options and directions to each.
• Understand and have knowledge of various subscription packages to explain options and fill orders for interested patrons
• Answer specific questions from patrons about story lines of each ballet, composers, dancers, and general questions about Houston Ballet
• Package tickets for mailing (sealed and stamped with appropriate postage) or Will Call (file, alphabetically, each ticket order within appropriate date and performance time)
• Work scheduled evening and matinee performances in the box office when Houston Ballet is in performance in such capacities as selling tickets, working the Will Call windows or answering the phones
• Work in multiple box office venues and ability to work independently
• Assume responsibility for a $150 cash drawer when working in a box office window.
• Process each ticket order through Tessitura
• Provide to management an end-of-day printed detail batch summary developed from Tessitura that balances credit cards, cash, and check transactions
• Participate in on-going training with regard to customer service, Tessitura features, and ballet subject-matter content
• Assist box office managers and marketing department staff as needed in providing assistance for special projects in either the Houston Ballets Center for Dance or in the box office

Qualifications:

• HS Diploma required.
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Competencies:

• Organization/Planning Develops clearly defined, realistic, measurable objectives that are consistent with the companys objectives. Organizes personal workload and sets priorities; Uses time efficiently. Meets deadlines consistently.
• Job Knowledge Possesses the skills, knowledge and expertise required to perform the essential aspects of the job as well as any other specific educational and/or certification requirements
• Communication Communicates effectively in writing and verbally; expresses complex ideas in simple terms. Clearly and concisely expresses in individual or group situations. Comprehends and processes information and responds to communication from others. Communicates, empathizes, uses diplomacy, influences, and gains cooperation. Interacts effectively across functions and levels of the company.
• Flexibility/Adaptability Admits and corrects mistakes; ensures the integrity of work. Accept constructive criticism and responsi