Bilingual Government Collections Specialist IRS 02.03.2025 CF

Job Description:

• Description

  Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service.

  Our next training class will begin on Monday, February 3, 2025.

  At CBE we pride ourselves on a small-team dynamic to prevent new hires from feeling “lost in the shuffle” and provide ample resources to ensure success and promote a competitive and fun work environment.

  Would you describe yourself with any of the following characteristics? If so, this could be an excellent opportunity for YOU!

  • Motivated
  • Engaged
  • Disciplined
  • Personable
  • Competitive
  • Problem solver
  • Eager
  • Outgoing
  • Reliable
  • Effective Communicator

  Details

  In this role you will experience a fast-paced environment with unlimited income potential that can be rewarding and satisfying. Your day will typically consist of the following:

  • Provide excellent customer service to all consumers and third parties on both inbound and outbound call
  • Government Collection Specialists handle between 100-150 calls per day and work in a call center or remote work environment
  • Be a problem-solver and work with consumers to come to a resolution on their account
  • Utilize a call flow that guides you through your calls
  • Locate consumer contact information
  • Ability to positively and efficiently implement changes required by the client
  • Review statistics that are sent by management to ensure job requirements are being met
  • Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity
  • Ability to work in a positive and collaborative manner with co-workers

  For employees who go above and beyond and other expectations:

  • Commission potential that starts the first month and is in addition to the hourly pay; the current average commission payout is around $750 and on average over 50% of the department earns a commission
  • Must hit productivity, schedule adherence, and quality expectations

• General Information

  Location: Cedar Falls, Iowa

  Relocation Expense Covered: No

  Employee Type: Full Time

  Industry: Call Center

  Required Degree: High school or GED

  Manage Others: No

   

  Requirements

  • U.S. Citizenship or 3-year legal residence

  Position Quick View

  Wage: $17.75 - $20.00 Hourly

  Commission: $750 monthly (on average)

  Hours: M-F three shifts a week 8a-430p;
               One shift from 11:30a-8p and one shift from 9:30a-6p

  Remote Option: N/A

  Training: 3 Weeks Paid

  If you have questions about this position, please call Morris Anderson at 319-833-1099.

  CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is