Sales Support Consultant - Electric Power

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

Members of the Large Electric Power Application Engineering team provide front line technical support to our dealers and sales teams with a focus on packaged genset products.  This role would be of interest for those with good technical knowledge and a desire to be closely involved with high profile projects for key account customers.  This role helps to deliver sales results while also engaging and better understanding the needs of our global account data center customers and the dealers that support them. 

What you will do: 

• Act as a liaison to the Global Account Managers to better understand the needs of their customers and provide focused support to the data center market.

• Respond to customer and dealer technical inquiries for the data center market from the conceptual project phase through commissioning.  This includes development of Design to Order (DTO) quotations for custom products not offered in the standard price list.

• Consultation with both the dealer & sales organizations on product offerings and how to best apply them.  This will include project specific technical guidance along with being an interface to core engineering teams while investigating alternative solutions.

• Feedback to engineering and product definition teams in order to drive and improve future product development allowing Caterpillar to better meet our customer needs.

• Identification & delivery of product application training along with creating independent materials and white papers to assist with frequently requested topics.

• This role includes supporting the pre-production role out of new Large Electric Power technology to global account customers.

What you will have: 

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
• Communicates and models the criticality of customer focus as an organizational strategy.

Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Working Knowledge:
• Discusses industry-specific flagship products and services.
• Demonstrates current knowledge of the regulatory environment for industry segment.
• Describes the contribution of own function as it relates to the industry segment.
• Participates in major industry professional associations; subscribes to industry-specific publications.
• Currently works with a major industry segment and associated functions and features.

Decision Making and Critical Thinking: Knowledge of the decisio