Sr. Solution Architect - AMS

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a Solution Architect (presales) professional to join our Americas solution consulting organization. You will join a team of expert ‘builders’, passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You’ll be responsible for creating and communicating architecture and strategies to audiences up to and including CIO/CTO/CAIO.  

Who you are 

You are a technically curious and innovation driven Solution Architect with a passion for AI, Data, and Workflow, with deep expertise in Enterprise environments and integration strategies. You excel at guiding cross-functional teams through complex challenges, identifying friction points, and architecting scalable solutions. Thriving in fast paced environments, you enjoy experimenting with AI to make your job easier every day and want to help shape an AI-native Solution Consulting organization. 

What you’ll do 

Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build scalable AI solutions that fit in their existing IT landscape. 

• Conduct discovery sessions to understand customer environment, business challenges, and constraints. 

• Oversee the design of AI-native systems ensuring technical excellence and business relevance. 

• Conduct conversations with Platform, Enterprise Architecture and Security teams. 

• Lead workshops for C-level executives and business stakeholders presenting architecture concepts, designs and goals. 

• Iterate quickly based on evolving capabilities and customer feedback 

• Create re-usable components and accelerators for future engagements and contribute to the development of best practices 

• Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes 

Qualifications

Core competencies 

• Curiosity – Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends 

• Collaboration – Proven ability to work across functions, building rapid solutions in team environment. 

• Communication – Clarity in explaining ideas, experience presenting to executive level stakeholders. 

• Change Agility – Thrives in ambiguity and fast iteration. 

Technical Expertise 

• 5+ years in technical consulting, solution engineering, or customer facing technical roles 

• Ability to architect and implement complex systems under tight deadlines. 

• Deep platform knowledge and solution design expertise to influence client strategy, to shape large-scale ServiceNow programs, and lead technical / design efforts. 

• Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in the function or industry. 

• Understanding of architecture principles and strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms. 

• Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies 

• Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent. 

• Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus. 

Additional Information

Work Personas

We approach our distributed world