Pharmacy Program Manager - Arizona

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As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Requisition Job Description

This role requires a HIPAA-compliant workspace and is primarily a work at home role. Candidate must reside within an approximate 45 minute drive or less distance from office location at 4755 S. 44th, Phoenix, AZ as they will be required to travel to an office for occasional on-site client meetings. Advanced notice is provided for all on-site meetings.  Pharmacist may have overnight travel (less than 10%) if a client requests pharmacist attendance at an onsite meeting not held in Phoenix, AZ.

Usual working hours are 8:00 am-5:00 pm or 9:00 am-6:00 pm in the time zone of residence, per business needs.  There are no weekends or corporate holidays expected with this role. This role will not have any direct reports.

Pharmacy Program Manager role includes:

-Collaborate with an interdisciplinary care management team (nurse case managers, medical directors, dietitians, social workers) to support members on their path to better health, decrease hospital readmissions, and reduce medical costs. 

-Conducts comprehensive medication reviews then telephonically outreaches patients to discuss findings with disease state(s) focus.

-Identifies and resolves medication related interventions including medication safety concerns and medication adherence.

-Assigned to a care management team, who is supporting several plan sponsors, the pharmacist acts as a “subject matter expert” for all pharmacy/medication related needs.

- Oversees pharmacy technician, who obtains answers/resolution for pharmacy benefit and precertification related issues.

-Participates in case conferences, grand rounds, panel presentations, and plan sponsor requested formal clinical assessments. 

-Transitions daily between completing independent work and collaborating with a team while having the ability to prioritize urgent needs and multi-task. 

-Strong interpersonal and communication skills are essential to communicate with members, providers, pharmacy benefit managers, and local pharmacies. 

-Develops and maintains working relationships with care management team as well as internal and external departments. 

-Aids in pharmacist team advancement through evaluating strategy and effectiveness of workflows.

-Enhances clinical knowledge through attending rounds, giving presentations, composing weekly departmental newsletters, being up to date with clinical guidelines, and collaborating with colleagues to share clinical information.

-This role manages pharmacist support with accountability and responsibility for an assigned team/plan sponsors and does not involve managing staff.  Pharmacist will not have any direct reports.

Required Qualifications

- Active Arizona pharmacist license in good standing

- 6+ years of clinical pharmacist experience beyond a dispensing role, inclusive of hospital or ambulatory care experience

- Current or past employment in a hospital and/or ambulatory care setting (excluding pharmacy school clinical rotations/internship) as a clinical pharmacist

- Currently and on a daily basis applies clinical knowledge to review medications and resolve different disease management scenarios beyond dispensing role; identifies medication related interventions while resolving and offering appropriate treatment options to provider.

- Demonstrated ability to review and apply clinical literature/pharmacy resources to provide clinical reviews/inquiries/newsletters.

- Demonstrated proficiency in utilizing and navigating multiple software programs concurrently.

Preferred Qualifications

- Managed care experience

- Advanced training (i.e., Board-certified pharmacist, residency, fellowship, completion of APhA certificate programs)

- Medication Therapy Management (MTM) experience

- Strong computer skills (MS Office, Microsoft Teams, claims databases, proprietary software)

- Strong oral/written communication, interpersonal skills, and presentation skills within a matrix organization to solve problems and achieve team/company goals. 

- Ability to prioritize and multi-task multiple referrals simultaneously.

- Ability to adjust communication style to suit the audience (patient, colleague, providers, business management etc.).