Manager, CAPLYTA Patient Assistance Program Integration

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

 

Johnson & Johnson Innovative Medicine is searching for the best talent for a Manager for CAPLYTA's Patient Assistance Program Integration located in Horsham, PA or Titusville, NJ. This is a duration-based role.

About Neuroscience 

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. 

Our Neuroscience team tackles the world’s toughest brain health challenges including multiple sclerosis, Alzheimer’s disease, Parkinson’s disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. This patient-focused team helps address some of the most complex diseases of our time. 

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose: This role is vital for improving patient outcomes in Neuroscience for CAPLYTA® by enhancing access to patient assistance. The Manager, CAPLYTA Affordability Solutions Integration will help lead in transitioning CAPLYTA’s patient assistance program from Intra-Cellular to Johnson and Johnson Innovative Medicine’s Patient Experience and Customer Solutions (PECS) organization.  

This individual’s primary responsibilities will include: 

• Operational management of patient assistance programs at the time of transition from Intra-Cellular to Johnson and Johnson Innovative Medicine 

• Support integration lead in conducting program assessment of existing CAPLYTA patient assistance program  

• Participate in shaping the recommendation on when and how to transition existing CAPLYTA patient assistance program to J&J PECS. 

• Lead vendor migration plan for patient assistance program transition 

• Co-lead and/or transition ongoing management of migrated programs to ensure seamless impact for customers 

• Enable tracking and reporting methods to improve program performance understanding and continuous improvement.  

• Analyze program data for insights that inform strategic decisions and strengthen partner alignment. 

The goal of CAPLYTA affordability programs is to simplify requirements for patients, providers, and field support while enhancing accessibility. Building partnerships within the cost support ecosystem is essential for streamlining program management and improving satisfaction. 

Collaboration with counterparts is crucial for establishing tracking, reporting, and analysis methods to evaluate both new and existing program performance. This role requires insightful analysis based on program health to drive continuous improvement. 

Commitment to direct communication, accountability, and budget awareness is key to the success of financial services initiatives that ultimately enhance patient health outcomes. 

Qualifications / Requirements: 

Education: 

Bachelor's degree required 

Experience and Skills: 

• Experience: Minimum of 6 years in healthcare business required; experience in pharmaceutical cost support preferred. 

• Domain Expertise: Experience in patient access, call center operations and patient experience. 

• Leadership: Ability to lead and influence team members without direct authority; comfort in ambiguous environments preferred. 

• Data Platforms: Familiarity with data platforms for compliant patient a