Adventureland Park - Food & Beverage Senior Supervisor (Seasonal)

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Food & Beverage (F&B) Senior Supervisor is responsible for managing operations of one or more F&B locations throughout Adventureland Resort. The day-to-day responsibilities of this role include overseeing assigned F&B team members, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls.

This position also participates in the recruitment, scheduling, timekeeping, reporting and training activities for the F&B department, to ensure a smooth and safe daily operation.

We are currently looking for a:

 

Adventureland Park - Food & Beverage Senior Supervisor (Seasonal)

Roles & Responsibilities:

 

Supervisory Duties:

• Supervise the daily operations of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Adventureland Resorts core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Welcome all guests with a smile and positive attitude!
• Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.
• Maintains all alcohol safety practices when applicable. 
• Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
• Oversees quality controls and production of food items.
• Manages inventory, focusing on portion and waste controls. 
• Interfaces with warehouse on product and supply needs. 
• Interfaces with maintenance on all equipment or physical plant needs.
• All other duties assigned by leadership.

Education and Experience:

• High School diploma or equivalent preferred; Equivalent work experience will also be considered
• 2-3 years of previous work experience in food service, quick service, or restaurant setting
• 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
• Previous amusement park, theme park, or waterpark experience a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communi