Senior Manager, Provider Strategy

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Senior Manager, Provider Strategy for our New Venture will play a critical role in shaping and executing our strategy related to our provider network for one of our new business initiatives. Reporting into the Head of Business Operations & Strategy for our New Venture, this individual will own developing our end-to-end provider strategy from onboarding and throughout their experience within the network and product, ensuring maximum engagement during every step of their lifecycle with us. This individual will also be responsible for executing against this strategy to develop scalable processes to engage our provider network effectively and work closely with our product stakeholders to align on delivering high-value features for our provider network.

We are only considering candidates based on the East Coast, with a strong preference for those located in the New York City area. 

What you’ll be doing: 

Strategic Vision & Execution for Provider Network

• Define and drive the strategic roadmap for our provider network, aligning with the company's growth objectives and commitment to clinical excellence and accessibility.
• Champion a culture of operational excellence, continuous learning, and innovation.

Provider Experience & Engagement

• Lead initiatives to optimize the end-to-end experience for providers, from onboarding to ongoing engagement and support.
• Collaborate on improving provider-facing tools and resources.

Operational Efficiency & Scalability

• Design and implement scalable workflows and systems to support efficient provider operations, including credentialing, onboarding, and ongoing performance management.

Cross-functional Collaboration

• Partner closely with Product, Operations, Growth, and other teams to translate provider needs into actionable strategies and product enhancements. 
• Act as a strategic partner to ensure alignment and integration of provider initiatives across the organization.

Data-Driven Insights

• Utilize data and analytics to monitor provider network health, identify areas for improvement, and inform strategic decisions regarding network growth, quality, and retention.

Market Analysis & Competitive Intelligence

• Conduct market research and competitive analysis to identify trends and best practices in provider engagement and network management within the mental healthcare landscape.

What success looks like in this role:

• A high-quality, engaged, and expanding provider network that meets the diverse needs of our members.
• Measurable improvements in provider satisfaction and retention.
• Strategic initiatives related to providers are delivered with impact, efficiency, and cross-functional alignment.
• Contribution to scalable, cost-effective operations and positive c