ServiceNow Configuration & Asset Management Engineer

ServiceNow Configuration & Asset Management Engineer

Cooley is seeking a ServiceNow Configuration & Asset Management Engineer to join the Technology Platforms and Applications team.

Position summary: Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. We are dedicated to leveraging advanced technologies to optimize firm technical operations and deliver impactful business outcomes.

The ServiceNow Configuration & Asset Management Engineer is responsible for combining extensive experience in ServiceNow development with a strong understanding of Configuration Management Database (“CMDB”), Information Technology Operations Management (“ITOM”), and Information Technology Asset Management (“ITAM”) functionalities. This role focuses on designing and implementing scalable solutions, maintaining data integrity, and ensuring the CMDB aligns with business objectives. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

• Serve as the developer responsible for designing, implementing, and maintaining CMDB solutions
• Develop robust relationship mappings, maintain the data dictionary, and enforce governance policies to ensure data accuracy and stability
• Enhance the CMDB structure to support Information Technology Infrastructure Library (“ITIL”) processes and business needs
• Design and implement application / scoped applications to meet ITOM and ITAM requirements
• Create custom workflows, policies, and scripts to improve automation and platform functionality
• Knowledge with custom widgets and Employee Center portals to enhance user experience
• Build and maintain integrations using REST, SOAP, JDBC, and MID Servers to bring accurate data into the CMDB from multiple sources
• Manage ServiceNow Discovery and Service Mapping to enrich Configuration Items (CIs) with comprehensive and reliable data
• Integrate and align CMDB with ITAM to track hardware, software, and cloud resources
• Automate asset lifecycle processes, ensuring seamless operations from procurement to decommissioning
• Define and monitor KPIs to measure CMDB health, data quality, and alignment with business goals.
• Develop custom dashboards and reports to provide actionable insights for Technology and business stakeholders
• Assist with maintaining ServiceNow Common Service Data Model (“CSDM”)
• Work closely with the Technology and Platforms Applications management team to develop short and long-term strategies
• Work with various ServiceNow stakeholders, drive innovation, establish new approaches on improving productivity
• Ensuring 24/7 access to ServiceNow applications that are continually protected and on-line
• Constant tracking bugs, fixes, and testing of mission-critical applications
• Research anomalies and workarounds
• Design proper update and backup procedures, documentation of same, including functioning rollback plans
• Responsible for change control and coordination of the release management process for ServiceNow
• Evaluate and report on the health of firm’s ServiceNow instances
• Ensure platform alignment with the business strategy
• Provide consultative technical leadership to the platform team 
• All other duties as assigned or required

Skills and experience:

Required:

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• 4+ years direct applicable experience (e.g., technical-related experience specializing in ServiceNow architecture, implementations, design, and development)
• Senior candidates must have 6+ years direct applicable experience in the field performing exempt-level duties
• ServiceNow expertise (supporting modules, configuration changes, identify performance issues)
• Expertise and experience with ServiceNow and a focus on experience with discovery, and configuration management (CMDB)
• Extremely proficient in ServiceNow as well as experience in interpreting the AJAX/JavaScript code to identify where ServiceNow templates can be used versus customization
• Expertise with scripting languages such as JavaScript, Python, or PowerShell Web service proficiency (REST, SOAP) as well as XML and JSON knowledge