Senior Manager, Final Assembly OEM Support (Onsite)

Date Posted:

2025-11-06

Country:

United States of America

Location:

HWA32: US124-Everett (Commando), WA 11404 Commando Road , Everett, WA, 98204 USA

Position Role Type:

Unspecified

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Our Interiors Final Assembly Line (FAL) Support Team serves as the first point of contact for technical challenges related to Collins Aerospace interior products installed at the Boeing FAL. This team provides direct, onsite support for a wide range of interior components, including Seating, Galleys, CAS, Lavatories, GAINS, Oxygen Systems, Cargo Loading, and Lighting, with a primary focus on seating. The support starts with receiving of the product and continues through installation, various Boeing and Airline inspections, until delivery of the aircraft. 

Support begins at product receipt and continues through installation, Boeing and airline inspections, and final aircraft delivery. The scope of this role is dynamic and time-sensitive, ranging from resolving production, quality, and design issues to addressing customer inquiries and complaints. The team collaborates closely with cross-functional global teams across the Philippines, UK, Ireland, US, and Germany, as well as corporate functions such as Finance, HR, Global Trade, EHS, and Legal. They also work with Interiors production sites (primarily aircraft seating), key Boeing stakeholders—including Heads of Production and Purchasing Managers—airline customers, subcontractors, and third-party service providers.

Building on an established foundation, the successful candidate will:

• Foster strong customer relationships, championing excellence in service and support.
• Advocate for the FAL team, addressing challenges and opportunities for collaboration.
• Promote development, training, and product familiarization to enhance team capabilities.
• Align with Collins Interiors' Customer First approach and CORE operating principles (Customer-Oriented Results and Excellence).

This role is an exciting opportunity for a proactive leader to drive world-class support and ensure seamless operations within Boeing’s Final Assembly Line. This is an onsite role in Everett, WA, which requires supporting the 737 line in Renton and delivery center in Seattle frequently and may have up to 10% travel to other potential locations in the future. This role is eligible for relocation.

What You Will Do

Team and Site Management

• Lead, develop, and manage the on-site teams in Everett, WA and Seattle/Renton, WA to ensure efficiency, accountability, and high performance. There is potential for oversite of additional site locations in the future.
• Structure and oversee site operations to meet Boeing’s expectations for responsiveness, reliability, and quality.
• Act as the primary escalation point for operational challenges, ensuring prompt resolution.
• Oversee daily activities, enforce compliance with internal policies and industry standards, and drive continuous improvement.

• Establish and maintain a high-performance culture aligned with Collins and RTX leadership behaviors.

Customer & Stakeholder Engagement

• Serve as the primary interface between the site team and Boeing leadership, ensuring proactive communication and alignment on priorities.
• Foster strong relationships with Boeing and airline customers to enhance support and position the company as a trusted partner.
• Analyze customer data to anticipate needs, adjust site operations accordingly, and address emerging issues swiftly.
• Ensure compliance with contractual obligations and drive improvements to customer satisfaction metrics.

Strategic & Operational Leadership

• Develop and execute site strategies to improve service delivery, optimize processes, and enhance operational efficiency.
• Ensure timely and effective coordination between internal teams and external stakeholders.
• Oversee subcontractor activities, validate hours and invoices, and ensure alignment with performance expectations.
• Drive performance improvements through data analysis, monthly reporting, and action plans.

Contract & Financial Oversight

• Review Boeing’s requests for additional work scope, draft agreements, negotiate terms, and track performance.
• Administer contracts and warranty fulfillment, including invoice processing and dispute resolution.
• Ensure financial accountability by monitoring