Purpose

The Director of Print/Mail Operations oversees the printing and mailing of customer deliverables from all of HC3's production facilities. This role contributes directly to the satisfaction of our customers and the company's operational goals by leading, managing, and holding Production Facility teams accountable for consistently generating high quality work products that meet end user expectations. A successful Director of Print/Mail Operations recruits and coaches a highly productive team that is focused on efficiency, accuracy, and safety.

Responsibilities

The responsibilities for this position include the following:

• Provide general Leadership, Management, and Accountability (LMA) for Print and Mail operations within all of HC3's production facilities, to include technical staff, production staff, warehouse staff, facility maintenance staff, and mail acceptance staff.
• Oversee all aspects of print production and mail processing and evaluate them with a continual improvement mindset to ensure the processes remain relevant, effective, and appropriately documented.
• Manage vendor relationships and the provisioning of production supplies, equipment, and processing.
• Ensure production meets client Service Level Agreements (SLAs) for printing and mailing quality and timeliness.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Able to effectively lead multiple projects simultaneously in a fast-paced environment 
• Analytical and technical mindset 
• Focused on achieving high standards and leading a team to produce high quality work 
• Expects structured, organized, and efficient work from self and others
• Confident, analytical, and strategic decision-maker focused on big picture company goals
• Calculated risk-taker that does not depend on collaboration with or guidance from others
• Blunt, candid, and to-the-point communication style
• Direct and commanding leader

Education, Experience, and Certifications

Required

• 5-10 years of broad manufacturing and industry experience
• Management experience
• Intermediate computer skills

Preferred

• Four-year college degree in relevant field preferred
• ISO, Six-sigma, TQM certifications helpful

Supervisory Responsibility

This position provides direct oversight and direction to the Print and Mail Production teams, to include assigning work, hiring for open positions, and conducting performance reviews.

Work Environment

Work will be performed in both a climate-controlled office environment and production facilities with heavy equipment and strict safety regulations.

Travel

This position will require occasional overnight travel (up to 20%) to provide oversight and support of HC3 production facilities in other locations, or to attend industry and trade events.

Physical Demand

This role will require using a computer for long periods of time while either sitting or standing, and sometimes may need to lift up to 70 lbs and operate warehouse equipment to move heavy loads of materials.

Position Type and Expected Hours

This is a full-time position with responsibilities that may require night and weekend work in order to remain available to direct reports and area(s) of oversight. Because production runs continuously 24/7/365, this role will be on call to resolve any escalated issues that occur during any of the three daily shifts.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Activities, duties, and responsibilities may change at any time with or without notice.

Revision History

Record any material additions, revisions, or deletions of this document in the table below and update the version number accordingly. Once changes are appropriately approved, the updated version will be published on the Intranet.