PSR (Phones/Referrals) - St. Charles Complete Care (application only for current Esse Health employees of Kisker PC and St. Charles Complete Care)

This is an internal application for the Patient Service Representative (Phones/Referrals) position in the St. Charles Complete Care office (only for current Esse Health employees of Kisker PC and St. Charles Complete Care)

Opportunity: 

• Full-time opening  
• No weekends or holidays 
• Outpatient clinical practice
• Benefit eligible

Day-to-Day:

• Answer incoming calls for the office
• Ask pertinent questions related to patient symptoms and relay this information to the provider
• Schedule appointments
• Secure pre-authorizations, pre-certifications and referrals for patients requiring specialty care
• Make outbound calls to patients
• Work reports
• Handle faxes

Who we are seeking (preferred):

• The Patient Service Representative must project a positive and professional image over the phone, and in all interactions with patients and coworkers. 
• The Patient Service Representative will possess the ability to multi-task and stay organized
• The Patient Service Representative will be driven by a strong desire to delivery quality customer service
• Formal training which will probably be indicated by a high school diploma or equivalent.
• 1 or more years of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology,
• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• PC/Windows proficiency.
• Willingness to assign high priority to patient comfort and satisfaction.
• Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

What We Offer:

• Physician-led, supportive practice environment
• Full time benefits package
• Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
• Generous PTO policy + 9 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program
• Opportunities for professional growth and mentorship
• Emphasis on work-life balance

EOE