Sales and Experience Manager

Benefits:

• Employee discounts
• Health insurance
• Opportunity for advancement

At Goldfish Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Services Manager who’s energized by teamwork, motivated by improvement, and passionate about creating WOW moments for families and staff alike.
About the RoleAs the Sales and Services Manager, you’ll be the heartbeat of our front-of-house operations. From managing the lead cadence and coordinating marketing efforts to training team members and running events — your leadership will directly impact how our community experiences the magic of Goldfish Swim School.
Reporting to the Assistant General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during assigned shifts, ensuring everything runs smoothly and joyfully.
Key ResponsibilitiesLead Management & Team Coordination

• Ensure leads are followed up with promptly and effectively
• Track lead interactions and team task completion
• Support and guide the front desk team in achieving daily goals

Marketing & Billing Support

• Collaborate with the Marketing Coordinator to analyze trends and implement outreach strategies
• Oversee billing communications before and after invoicing
• Address customer concerns with clarity, compassion, and efficiency

Training & Onboarding

• Train and mentor new and current team members at the front desk
• Foster a culture of service, support, and continuous learning

Event & Inventory Oversight

• Coordinate logistics for internal events, family swims, and birthday parties
• Manage inventory for Treasure Island, Snack Shack, and ribbons
• Submit purchase requests as needed

Reporting & Operations

• Run regular reports to track performance and drive improvement
• Maintain organized filing and data systems
• Ensure smooth daily operations at the front desk and beyond

What We Believe In

• A Collaborative and Supportive Team Culture: You’re not just managing — you’re building up others to shine.
• Be Better Every Day: Small improvements, big impact. You’re always learning, growing, and helping others do the same.
• Celebrate!: We recognize wins, cheer each other on, and make work joyful.
• Deliver Incredible Hospitality: Every interaction should leave a lasting positive impression — for both guests and teammates.

Schedule & Availability

• This is a full-time position (30+ hrs/week)
• Flexible availability is required, including:
  • At least 1 AM weekend shift
  • 3 weekday PM closing shifts
  • 1 weekday AM opening shift

Healthcare eligibility begins after 90 days of working 30+ hours/week.
Certifications

• Lifeguard Certification required (Training provided if not currently certified)
• All certifications must be kept current in accordance with renewal standards
  
  

Why You’ll Love It HereWe work hard, support each other, and have fun doing it. At H&H, we celebrate your growth, your wins, and your unique contributions — and we’re committed to helping you thrive both professionally and personally.
Ready to Make a Splash?Apply today and help us deliver the Golden Experience to every family — while growing in a company that’s all about purpose, positivity, and progress. Compensation: $23.00 - $25.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

 

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more t