General Manager

Grow with us!
We are looking for leaders!

Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a General Manager!  You will get an amazing opportunity to oversee and operate a Planet Fitness facility, develop team members, and provide world class customer service!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

What are you waiting for?  APPLY TODAY!
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
•    Recruit, hire, and train an entire team of high performers.
•    Oversee, manage, and develop your Assistant Manager and team members.
•    Create and manage team schedules. 
•    Ensure entire team is providing a world class member experience at all times.
•    Resolve member, staff, and club issues, concerns, and challenges, as they arise.
•    Lead your team in Front Desk-related activities including but not limited to:
•    Check members into the system.
•    Take prospective members on tours then assist them with the new account sign-up process.
•    Facilitate needed updates to members’ accounts.
•    Contribute to and oversee detailed cleaning in all areas of the facility.
•    Complete Supply Orders, within club needs and budget parameters.
•    Track club statistics and reports (weekly, monthly, and annually).
•    Provide support to the entire team.
Qualifications/Requirements
•    Superior customer service skills, preferably in the fitness industry.
•    Experience working as a Member Service Representative at Planet Fitness.
•    Solid supervisory, diplomacy and listening skills.
•    Basic computer proficiency (Microsoft Suite).
•    Hard working, enthusiastic and energetic!
•    Strong problem resolution skills.
•    Current CPR Certification required.
•    High school diploma/GED equivalent required.
•    Must be 18 year of age or older.
Physical Demands
•    Continual standing and walking during shift.
•    Continual talking in person or on the phone during shift.
•    Must be able to occasionally lift up to 50 lbs.
•    Will occasionally encounter toxic chemicals during shift.