Fire Detection Systems Technician

<p></p><p></p><p><b>Fire Detection Service Technician 3</b></p><p></p><p><b>Build your best future with the Johnson Controls team</b>  </p><p>As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!  </p><p></p><p><b>What we offer</b>  </p><ul><li><p><b>Competitive salary</b> </p></li></ul><ul><li><p>Paid <span>vacation/holidays/sick</span> time-</p></li></ul><ul><li><p>Comprehensive benefits package including 401K, medical, dental, and vision care – <b>Available day one</b> </p></li></ul><ul><li><p>Encouraging and collaborative team environment </p></li></ul><ul><li><p>Dedication to safety through our Zero Harm policy </p></li></ul><ul><li><p>Check us out!: <a href="https://youtu.be/pdZMNrDJviY" rel="noopener noreferrer" target="_blank"><span>https://youtu.be/pdZMNrDJviY</span></a> </p></li></ul><p></p><p><b>What you will do</b> </p><p><b> </b> </p><ul><li><p>Receive service calls <span>from Service Resource</span> Center, including a brief description of equipment/system <span>malfunctions.  </span></p></li></ul><ul><li><p>Responsible for contacting <span>customer representative and ascertain equipment/systems</span> problems. </p></li></ul><ul><li><p>Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.  </p></li></ul><ul><li><p>Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair <span>equipment.  </span></p></li></ul><ul><li><p>Service, troubleshoot and install many different manufacturers’ Fire &amp; Life Safety systems including <span>SimplexGrinnell.  </span></p></li></ul><ul><li><p>Read and interpret blueprints, diagrams, <span>submittals, specifications software/systems,</span> <span>programs, schematics and</span> operational product manuals.  </p></li></ul><ul><li><p>Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer <span>satisfaction.  </span></p></li></ul><ul><li><p>Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop <span>computers.  </span></p></li></ul><ul><li><p>Obtain customer signature upon completed service call <span>assignment.  </span></p></li></ul><ul><li><p>Participate in a scheduled On-call rotation. Help to train or mentor others on the service team. </p></li></ul><ul><li><p>Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to <span>our customers you</span> will provide solutions and outcomes at the time of service </p></li></ul><ul><li><p>Perform other duties as assigned. </p></li></ul><p></p><p><b>How you will do it</b> </p><ul><li><p>This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. </p></li></ul><ul><li><p>Organize and <span>effectively utilize technical</span> resources, information, material, and support <span>to assure efficient</span> execution of all assigned tasks. </p></li></ul><ul><li><p><span>Candidate must possess excellent</span> written/verbal communication and outstanding customer service skills. </p></li></ul><ul><li><p>Position involves the programming of fire alarm, security, and access control system panels. </p></li></ul><ul><li><p>Experience CCTV and IT and <span>IP networks a</span> plus. </p></li></ul><ul><li><p>Complete <span>and submit all</span> required task-related, activity, productivity, and other <span>documentation in</span> a timely manner. </p></li></ul><ul><li><p>On call and after <span>hours work required on</span> occasion at <span>customer need. </span></p></li></ul><ul><li><p>Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. </p></li></ul><ul><li><p>Provide quotes to support recommendations and solutions. </p></li></ul><p></p><p><b>What we look for</b> </p><p>  </p><p><b>Required</b> </p><ul><li><p>3 plus years’ experience with fire alarm, access control, security <span>intrusion, sound and</span> communications systems  </p></li></ul><ul><li><p>