Customer Engagement Agent (12 month Fixed-Term Contract)

 

 

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

 

To make a difference with us, all you need to do is bring your human best.

 

What will your story be? Apply now!  

Learn more: jti.com

 

 

Please, apply up until December 5th, 2025
Please note that this is a 12-month Fixed-Term Contract 

Customer Engagement Agent

 

 

We are looking for an exciting professional to join our Telesales team in Dublin! in this role you will deliver outstanding service levels to all customers in order to strengthen our market leadership position by maximizing development opportunities to drive volume and share growth. Provide a first-class service to both internal and external customers covering the areas of Customer Engagement and Services.

 

Position

 

As a Customer Engagement Agent, you will:

 

• Understand JTI customer needs & provide excellence in customer service to build long-term working relationships 
• Maintain a high level of contact between Customers and Trade Marketers in dealing with customer issues to enhance the opportunity for future business growth
• Engage with Team activities such as brand launches, cross-sell, up-sell, trial and awareness accounts programs and Strategic Engagement to meet all key performance indicatiors (KPI's) 
• Enter customer orders via SIEBEL and SAP whilst ensuring accuracy and efficiency in accordance with departmental Service Level Agreements 
• Respond promptly to general customer queries via phone, fax and e-mail, relating to New Accounts, Account Closures, deliveries, copy documentation and orders by using multiple systems   
• Initiate credit notes for undelivered stoc
• Take ownership of and contribute to team tasks and responsibilities as allocated by the Customer Services Manager (CSM) 

 

Requirements

 

• A Leaving Certificate or equivalent qualification is essential
• One year experience within a busy customer service or telesales environment 
• Excellent PC skills (MS Office), SAP & Siebel experience a distinct advantage 
• Excellent verbal and written communication skills
• Spoken and written English

 

What to expect

 

Expect well-being initiatives, flexible work arrangements, growth 
opportunities, and excellent benefits, including a unique family leave policy. 
For more details on local policies, speak with the Talent Advisor.  

 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

 

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

 

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.