Help fix customer-centricity at scale

Every company wants to become more customer-centric. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we empower smarter decisions and better experiences. Since 2019, global leaders across industries — including Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa — have trusted us to scale journey management and deliver measurable impact.

Backed by $50M from top-tier investors, including Blossom and 20VC, we are building a category-defining company. Our fully remote team represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture.

Our mission is clear: Make journey management the most powerful business tool in the world.

If you’re looking for a place where your work shapes the future of how companies operate, join us. Let’s build it together.

What you'll do:

Your top priority is ensuring our engineers can deploy with confidence. You will take the lead in setting up our automated test suites, leveraging AI-assisted development to accelerate delivery while maintaining quality standards. You're a pragmatic perfectionist who defines our bar for quality but knows how to deliver at speed, using AI as a force multiplier rather than a replacement for engineering judgment. You will continuously shape and improve the QA processes and culture at TheyDo to prepare it for scale

Your responsibilities will include:

• Developing and maintaining our test automation codebases using AI-powered tools like Cursor, Claude Code, or similar platforms to accelerate development while ensuring code quality through strong engineering fundamentals

• Supporting engineers across teams with their testing needs, coaching them on testing best practices, AI-assisted test development, and quality standards

• Developing and maintaining a comprehensive testing strategy for all of our products; managing implementation and usage of tooling, determining how we setup acceptance criteria, and enabling teams to write effective tests

• Owning our CI/CD quality gates in GitHub Actions - ensuring automated tests run reliably in our pipeline and continuously improving test execution speed and stability

• Constantly monitoring quality, helping engineers investigate and prevent issues. Creating and executing test plans, test cases, and automated tests to ensure product quality

What we're looking for

• An ambitious QA engineer with abundant hands-on experience working with JavaScript/TypeScript and Playwright. You must be a strong automation engineer first - capable of understanding, evaluating, and refining AI-generated code

• Proficiency in AI-assisted development and prompt engineering - you know how to effectively use AI coding tools to accelerate your work while applying critical judgment to validate outputs

• Understanding of CI/CD pipelines, specifically GitHub Actions, including how to configure, optimize, and troubleshoot automated test execution

• An asynchronous worker who organizes and documents their work clearly

• A clean coder who writes well-structured and maintainable code

What we offer our permanent employees:

💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed!

🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.

🩺 Health Insurance benefit - at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location.

🌴 Flexible holiday days – We love what we do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.

🧠 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

🧘‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership.

👪 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6