Associate AV Engineer - Westlake

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation.

The Deloitte Greenhouse is designed as a place for cultivation and growing ‑ of ideas, of relationships and of opportunities. The Deloitte Greenhouse is an advanced, immersive environment designed to accelerate breakthroughs.  Greenhouses use innovative technologies such as touch screen displays, lighting, sound, and collaboration, combined with behavioral methods, analytics, and experienced facilitation to create an experience that can bring about extraordinary results for clients.

This is an in-office role which works 100% onsite (five days a week) at our Deloitte University campus in Westlake, TX.

Work you’ll do

• Provide white-glove technology customer service and advanced technical support for all Greenhouse labs, both in-person and virtually (Zoom, Microsoft Teams, Webex), ensuring a seamless client experience in a dynamic, fast-paced environment.
• Coordinate with lab teams to plan, set up, test, and support audio-visual (AV) and technology solutions for Greenhouse labs, including troubleshooting and resolving issues related to Crestron processors, NVX systems, DM switchers, Biamp DSPs, AV network infrastructure, and USB extenders, and collaboration software.
• Monitor the status and performance of all rooms and AV systems, proactively addressing equipment issues and ensuring optimal functionality.
• Coordinate inventory management, quality control, packing, shipping, and maintenance of all AV equipment and mobile technologies.
• Schedule and communicate with AV vendors for repairs, maintenance, and upgrades, ensuring timely and effective service delivery.
• Assist in the creation, updating, and delivery of technology guides, training materials, and team trainings for both local and national Greenhouse teams.
• Assist in supporting key Greenhouse Technology Team initiatives (e.g., TPRM, SSDLC, KPI reporting, resourcing).
• Assist with onboarding of new teammates, displaying polished communication and soft skills.

The successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Deloitte Technology US (DT - US) helps power Deloitte’s success, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~3,000 professionals in DT - US deliver services including:

• Cyber Security
• Technology Support
• Technology & Infrastructure
• Applications
• Relationship Management
• Strategy & Communications
• Project Management
• Financials

Customer Experience

The Greenhouse IT support team plays a critical role in the facilitation of technology in Greenhouse lab sessions.  Support teams ensures that lab sessions are successful using the technology and provide a “trusted technical advisor” relationship with Greenhouse facilitation teams, creating breakthrough experiences for our clients.

Qualifications

Required:

• Associates degree or equivalent
• Minimum of 1 year of various technology experience: with technologies including, but not limited to, networking, Windows, Apple IOS, Crestron systems, Smart D