Customer Relations Coordinator - Carlsbad, CA Based (Hybrid)

Company Description

📍🏢 Position Location and Work Expectations Disclaimer:

This role will be based in one of the following locations: California (Carlsbad), or Boston, MA. Employees are expected to come into the office two days per week, specifically on Tuesdays and Fridays, or as needed.

✈️🌎 Mandatory Event Travel:

Please be aware that this role requires mandatory event-related travel. This may include participation in up to five events per year, which can be located in both the United States and Europe.

💰📈 Salary Range:

The offered salary for this position falls within the range of $44,625 to $55,000. The final salary will be determined based on factors including experience, qualifications, and the successful candidate's overall fit for the role.

About Informa Connect:

Informa Connect is a division of Informa, a global events and publishing company. Informa Connect specializes in organizing and hosting conferences, exhibitions, training courses, and other events across various industries and sectors. Their events cover a wide range of topics, including finance, healthcare, technology, energy, and many more.

The primary goal of Informa Connect is to bring together professionals, experts, and businesses within these industries to share knowledge, network, and explore new opportunities. These events often serve as a platform for discussing emerging trends, industry best practices, and innovations.

Informa Connect's events can vary in scale from small, focused seminars to large-scale international conferences. They provide a valuable opportunity for individuals and organizations to stay updated on the latest developments in their respective fields, make connections, and drive progress and innovation within their industries.

About EBD Group:

Informa's EBD Group is a global life science partnering firm that specializes in creating events and platforms for the biotechnology and pharmaceutical industries. EBD Group hosts conferences, partnering events, and digital platforms designed to facilitate networking, collaboration, and deal-making within the life sciences sector.

One of their most well-known events is the BIO-Europe conference, which is a major partnering event for the biotechnology and pharmaceutical industries. At these events, industry professionals can meet, discuss collaborations, and explore business opportunities.

EBD Group aims to connect biotech and pharma companies with investors, business development professionals, and potential partners to advance innovation, research, and development in the life sciences field. Their goal is to foster innovation and help bring life-saving therapies and technologies to market.

About EBD | EBD Group

Job Description

A great opportunity is available for a professional to join the Customer Relations team in the Life Sciences division at Informa Connect.

This role reports directly to the Customer Services Manager. As a member of our growing team, you'll assist with customer relations for the EBD & CAMS portfolio, which includes over 70 global events held both in person and digitally. Your responsibilities encompass the entire customer journey, from initial registration to their arrival at the event and badge pickup.

Customer service is a vital aspect of our business that plays a key role in retaining customers. We are seeking an experienced and motivated Customer Relations Coordinator to join our international team, which can be based in Boston or Carlsbad. You'll collaborate with team members in Germany, London, and the United States.

Responsibilities:

1. Handling day-to-day customer service for our events (65%)

   • Responding to email requests and incoming phone calls from event attendees within 24 hours
   • Managing outbound event communications for both in-person and digital event components
   • Assisting attendees with event planning, including providing travel and hotel booking information
   • Collaborating with accounting teams in the UK and the US for registration, invoicing, and debt review using SAP as a booking database
   • Supporting the sponsorship sales team with invoicing and billing inquiries
   • Working closely with team members in the UK and the US, as well as other event project teams (Marketing, Operations, Digital Delivery, Production, Sponsorship and Exhibition Sales, and Delegate Sales).

2. Onsite Registration & Attendee Data Management (30%)

   • Serving as the main contact for onsite event registration and managing our registration tool: "Visit" by GES
   • Managing event registration hardware, badge design