(Remote) Director of Revenue Operations

Who We Are

Float is the world’s leading software for teams to plan their time. Launched in 2012, we’ve grown every year since, and remain proudly independent, self-funded and profitable. We’re a team of 46 working 100% remotely and you’ll be partnering with team members based globally in countries like Australia, Mexico, Canada, Nigeria and the USA. Hear what our team has to say by browsing our blog, or reading our Glassdoor reviews. Check out what our customers think of Float from our G2 reviews.

We’re on a scale up journey, and we’re seeking people who thrive in this stage, given the autonomy, and the opportunity, to do the best work of their career.

Why We’re Hiring For This Role

We’re seeking our first Revenue Operations role to partner with our Sales and Marketing leaders to accelerate our revenue growth.

We have established Marketing, Sales and Success teams. Each team is responsible for unique goals throughout the customer journey, from lead gen, to sales opp conversion and retention. Each team has a unique toolset, reference their own datasets, and success metrics. Reporting is siloed. Each team leader is responsible for both establishing the systems for tracking performance, while also reconciling the results, and actively working to improve them. Setting revenue targets, budgets, and tools to track buyer behavior and performance, is increasingly more complex and time-intensive as we’ve scaled. These activities take our leaders away from the work supporting their team, strengthening their domain, delivering customer value, and results that can impact our revenue.

With north of 4,500 paying teams and 100K active users, we have access to a dataset that enables us to expand with a more sophisticated marketing and sales motion. We’re excited about the potential, building on the many years of experiments and learnings to date.

We are well positioned for a data-driven, revenue operations role to join the team.

Our CEO, Glenn, explains the important role you will play within our team. Watch this video.

What You’ll Be Responsible For

The role is accountable for the revenue generating practices, processes and performance of our Sales, Marketing and Success teams.

In the short term, as you ramp up, you’ll:

• Get to know our go-to-market strategy, team roles and existing success measures
• Audit our entire marketing, sales and success funnel, the systems, data and reports. You’ll start to unify terminology and internal documentation
• Form a deep understanding of our sales & marketing operating expenses
• Review sales commission quotas, pipeline and historical performance of our sales team

As you’re settled in you’ll partner with our Marketing, Sales & Success leaders to set revenue goals, set budgets, optimize existing expenses, drive performance improvements and introduce systems that support scale.

You’ll start to:

• Establish a cadence of marketing lead and sales pipeline forecasting reports
• Refine paid marketing budgets based on cash flow forecasting, and a strong understanding of payback periods
• Deliver insights that improve the quality of sales opportunities and overall sales effectiveness
• Devise sales commission structures to track performance against overall revenue growth, and support hiring decisions
• Set goals that reward our success team’s efforts to improve to customer and revenue retention
• Deliver insights that inform our plans and pricing strategy  
• Support our Sales team on Enterprise contract pricing and packaging

You’ll have the opportunity to shape our future data tool stack, partnering with our Senior Data Scientist to build on our existing BI tools with a dedicated Customer Data Platform.

Over time, you’ll help the leadership team identify new strategies to attract, retain and expand customer revenue.

Today, basic financial forecasting and management activities have been managed by the CEO. Our Business Operations Manager leads financial reporting, AR and AP.

You’ll report directly to our CEO, and you’ll have no direct reports. This is our first Revenue Operations role, and an e