Customer Briefings and Advisory Board Manager

Description

VAST Data is seeking a Manager, Customer Briefings and Advisory Board to join our dynamic team.

This is an opportunity to be part of the fastest-growing infrastructure company in history. In just a few short years, we’ve redefined the data landscape with our Universal Storage platform, breaking traditional models and opening the door to a new era of possibilities.

Our growth is powered by visionary leadership and passionate people who want to push boundaries and make an impact. In this role, you’ll be at the center of scaling our marketing engine, driving operational excellence and enabling smarter, faster growth.

Come help shape the disruption, bring your expertise to the table, and be part of the team building the future of data.

VAST Data is seeking a Manager, Customer Briefings and Advisory Board to lead our Briefing and CAB Program. Reporting to the Vice President of Demand Generation, you’ll be the driving force behind executive engagements that showcase VAST’s vision and technology to our most strategic customers and partners.

In this role, you’ll collaborate closely with Sales, Product Marketing, Comms and the Office of the CTO to deliver tailored briefing experiences that align to business priorities and demonstrate the value of the VAST Data Platform. You’ll own the day-to-day operations of the EBC: managing planning, agendas, logistics, speaker enablement, and the high-touch hospitality that defines the VAST brand. Every interaction you deliver will reflect our commitment to excellence, innovation, and customer-first engagement. You will also create our Customer Advisory Board experience working cross functionally with Marketing, Sales and our Executive team.

The ideal candidate brings a balance of operational rigor and executive presence. You’re detail-oriented, metrics-driven, and comfortable managing complex programs in a fast-paced environment. At the same time, you can facilitate high-level discussions with senior executives, acting as a trusted advisor to sales teams and a polished host to our customers. This is a hybrid role based out of our New York City office

What You'll Do:

Operational Excellence

• Oversee all aspects of EBCs, technical briefings and our Customer Advisory Board (CAB) ensuring a consistently premium customer experience.
• Partner with Sales, Product Marketing, Comms, Field Marketing and the Office of the CTO to recruit and enable discussion leaders for strategic briefings.
• Coordinate all logistics with Facilities, IT, AV, and vendors to deliver seamless, high-touch engagements.
• Maintain briefing playbooks, frameworks, and best practices to drive consistency and quality across programs.
• Manage budgets, vendor relationships, and inventory to ensure efficient operations.
• Track and analyze briefing performance metrics to identify improvements and measure business impact.

Briefing Leadership

• Evaluate briefing requests and prioritize based on sales impact, customer value, and strategic opportunity.
• Lead end-to-end planning and execution of executive briefings—tailoring agendas, coordinating speakers, and aligning objectives with business outcomes.
• Act as facilitator during briefings: setting context, guiding conversations, and ensuring discussions remain aligned with customer priorities.
• Capture insights from engagements to inform product, sales, and marketing strategy.
• Partner with cross-functional stakeholders to continuously evolve briefing content, speaker programs, and delivery models.

Continuous Improvement

• Establish a content governance process to keep materials current, relevant, and customer-focused.
• Partner with analytics teams to define success metrics, build dashboards, and communicate program impact.
• Document and refine best practices to elevate the customer experience.
• Provide coaching to speakers and sales teams to improve briefing delivery.

Requirements

• 3–5 years of experience in executive briefings, CABs, enterprise events, customer engagement, or high-touch hospitality within a technology or SaaS environment.
• Strong program management skills, with the ability to juggle multiple high-profile projects at once.
• Exceptional executive presence, written and verbal communication skills, and comfort engaging directly with C-level stakeholders.
• Experience advising on strategic agendas and tailoring programs to customer outcomes.
• Highly collaborative, with a track record of building partnerships across Sales, Produc