Customer Service Rep. – Motor Vehicle Titles and Registration

Posting number: 14.03353

Department: Tax Assessor/Collector

Job classification: TAX_Tax Specialist II

Posting type: Open

Categories: Customer Service, Tax Administration

Summary

Reporting directly to a Motor Vehicle Manager, responsible for assisting the general public and tax payers regarding all motor vehicle transactions in accordance with state laws and regulations. May be assigned to either Motor Vehicle or Property Tax divisions.

Examples of duties

• Processes walk-in property tax payments or registration renewals
• Provides backup assistance at different locations
• Attends all meetings and trainings, as required
• Performs special duties as assigned
• Processes title transfers, new resident transfers, temporary registration permits
• Processes WebAgent registration batches and verifies and replenishes inventory
• Scans and files appropriate documents according to record retention rules
• Issues disability placards and when necessary, communicates with physician offices
• Ensures documentation from customers is complete and accurate 
• Provides customers with checklist of the documentation needed to complete title transfers
• Process WebDealer title transactions 
• Responds to inquiries from general public, dealerships, and other agencies
• Reconciles processed transactions with the vendor reports   
• Orders specialty plates and determines if customers are eligible for qualifying requests
• Issues temporary registration permits
• Calculates and collects all applicable fees and taxes for motor vehicle transactions
• Processes and codes all cash, check, ACH and credit card payments with accuracy 
• Balances cash drawers daily at the end of shift
• Maintains confidentiality pertaining to court orders, divorce decrees, death certificates and other sensitive information provided in accordance with federal privacy laws
• Assists managers with deposits and examining previous day’s title work 

ORGANIZATION RELATIONSHIPS

• Reports directly to – Motor Vehicle Manager 
• Direct Reports – No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Occasional travel between work sites as required

IRREGULAR HOURS

Qualifications

• High school diploma or equivalent

• Three (3) years of customer service and cash handling experience
• Property assignment: One (1) year of property tax experience including knowledge of property tax software(s) and the Texas Property Code

• Basic Microsoft Office software experience (Word, Excel and PowerPoint)
• Basic Office equipment experience (PC, multi-line phones, 10 Key by touch, printers, scanners, etc.)

LICENSES AND CERTIFICATIONS

Required within two (2) years of employment

• Motor Vehicle assignment: Tax Assessor-Collector Association of Texas (TACA) Certified Tax Office Professional (CTOP) certification

PREFERRED QUALIFICATIONS 

• Bachelor’s degree in a related field
• Bilingual (English/Spanish) 
• Certified Tax Office Professional (CTOP) - Motor Vehicle

EMPLOYMENT TESTING 

Employment is contingent on passing any post-offer pre-employment screening as listed be