Manager, Product Design & UX, Mindbody

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

About Us

Mindbody is a leading global platform empowering fitness, beauty, and wellness businesses to grow, operate seamlessly, and deliver exceptional client experiences. Founded over 25 years ago, Mindbody was the first software product built specifically for the wellness industry. Today, we support businesses of all sizes - from independent studios to global brands such as Orange Theory Fitness, Drybar, SoulCycle, Burn Boot Camp, and many more.

We’re building products that equip wellness entrepreneurs with the tools to grow their business and create seamless experiences for their clients. Innovation and curiosity fuel our culture, inspiring us to connect businesses and individuals through cutting-edge solutions. If you’re passionate about using technology to elevate real-world, in-person experiences, let’s talk.

Mindbody is part of Playlist - a collection brands driving growth for the fitness, wellness, and lifestyle industry. With leading brands like Mindbody and ClassPass, Playlist is building the definitive platform for intentional living, making it effortless for people to discover and engage with inspiring experiences. Join us as we reshape the role of technology in fostering meaningful, real-world connections.

About the Team

The Platform and Productivity team sits at the core of Mindbody’s growth, delivering robust tools and AI-powered solutions that elevate customer support, improve operational efficiency, and unlock self-service revenue expansion. In this role, you will elevate the experiences of our customers, internal teams, and business partners by elevating the workflows that power Mindbody’s most critical platforms. In this role you will elevate the experiences of our:

• Identity Platform: Mindbody’s end-to-end identity ecosystem across business and consumer products, delivering simple, secure, and intuitive account management and login experiences.
• AI Assistant: Transform our customer-support chatbot into an intelligent, AI-driven assistant capable of handling complex tasks and end-to-end workflows. You’ll shape the vision, interactions, and systems that evolve it from reactive support to a proactive problem-solving partner.
• Internal Growth Tools (Growth/Go-To-Market): Build products and tools that accelerate Mindbody’s growth by enabling self-service revenue expansion and leveraging AI and automation to enhance product onboarding for our customers.

About the Role

We’re looking for a passionate and experienced Design Manager to lead the next chapter of our Platform and Productivity experiences.

This opportunity is ideal for someone who thrives on turning complex multi-channel problems into intuitive and elegant experiences.

What you’ll be doing…

• Leading a small team of Sr. Designers through complex omni-channel experiences.
• Creating the conditions for exceptional work by fostering psychological safety, inspiring ambition, and modeling design excellence.
• Championing craft and product excellence through leading by example.
• Enabling customer-centric decision making, keeping small business owners at the heart of every decision.
• Mapping and analyzing current-state workflows to identify friction points, operational gaps, and opportunities for improvement.
• Weaving together physical, digital, and emotional touchpoints across our support and growth channels, orchestrating multi-touch journeys that elevate both the digital and non-digital experiences.
• Build products that help wellness professionals thrive and encourage more people to get off their screens and into meaningful real-life experiences.

Who you are:

• You have at least 7+ years of product design experience including 1-2 years managing designers.
• You have a portfolio demonstrating deep craft and end-to-end product thinking on