Clinic/Practice Assistant, Family Medicine - South Berwick

Site: Wentworth-Douglass Physician Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

South Berwick Family Practice is located at 31 Colcord Street, South Berwick, ME 03908. As a Family Medicine office, we provide outstanding primary care and preventative health care to patients of all ages, from newborns to seniors, with a strong emphasis on pediatric care.

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! Our dedicated team is committed to providing exceptional healthcare in a welcoming, family-oriented environment. We foster close relationships with our patients and their families, ensuring they feel heard, supported, and cared for every step of the way.

Are you ready to bring your talent to this team and join us in moving health care forward?

 

Job Summary

We are seeking a full-time, 40-hour Patient Service Representative to support our Family Practice! The schedule for this position is:

Monday: 8am-4:30pm
Tuesday: 8:30am-5pm
Wednesday: 8am-4:30pm (every third Wednesday will be a later shift, 9am-6:30pm)
Thursday: 8am-4:30pm
Friday: 8:30am-5pm

Schedules are staggered accordingly based on practice needs and availability.

Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. Due to the nature of our work, it is incredibly important to us that our team members have true passion for pediatrics and a commitment to building relationships with not only with patient, but also with their families in order to support the child’s health journey.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

-Leading up to the patient visit, Patient Service Representatives schedule all appointments.
-During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
-At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.
-Other duties include fielding all incoming telephone calls and triaging appropriately, performing referral/diagnostic/lab orders processing duties, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

 

Qualifications

• High School Diploma or equivalent required
• 2-4 years’ experience in healthcare or customer service.

 

Additional Job Details (if applicable)

If you’re looking for a place where teamwork, trust, and patient-centered care are at the heart of everything we do, we’d love to have you join our close-knit practice. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work.

• Medical office setting experience strongly preferred.
• Demonstrated knowledge of medical terminology preferred.
• Strong computer skills<