German Customer Service Representative - Remote

<p>Are you passionate about delivering a unique customer experience and have a natural drive to help people?<br/>No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for a <strong>world-leading manufacturer of road, mountain, triathlon, urban, fitness and electric bikes</strong>.</p><p></p><p>ManpowerGroup Greece, on behalf of our client, one of the largest BPO companies, is looking for a German Speaking Customer Care Representative.</p><p> </p><p>📌 Company’s HQ: Athens </p><p>📍 Working Model: Remote or Hybrid in Greece</p><p>🖋️You will be reporting to: Operations Manager.</p><p> </p><p>What you will be doing:</p><ul> <li>Manage inbound calls, emails, or live chats</li> <li>Provide accurate, valid, and complete information by using the right methods/tools</li> <li>Identify and assess customers’ needs to achieve satisfaction</li> <li>Meet personal/customer service team targets and call-handling quotas</li> <li>Follow communication procedures, guidelines, and policies</li> </ul><p></p><p><strong>Requirements</strong></p><ul> <li>A C1/C2 level in German</li> <li>Fluency in English</li> <li>Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment</li> <li>Proven customer support experience or experience as a client service representative</li> </ul><p></p><p><strong>Benefits</strong></p><p> 🏡 100% work from home (anywhere in Greece)</p><p> 📝 Indefinite contract</p><p> 💰 Competitive remuneration package</p><p> 🆙 Opportunities for international Career through the International Mobility program</p><p> 💊 Private health insurance + Dental Care</p><p></p><p> <br/> </p><p>👥 Recruitment Process:</p><p> </p><p>·       If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.</p><p>·       As for the next steps, there will be 2 more interviews with the client either in person or online.<br/> <br/> </p><p> </p><p>(Recommended: For any questions regarding this opportunity, please contact directly Vassiliki Lampri to the following email: <a href="mailto:vlampri@manpowergroup.gr" rel="nofollow noreferrer noopener">vlampri@manpowergroup.gr</a>)</p><p> </p><p>You can always check all our German Speaking roles here: <a href="https://www.manpowergroup.gr/" rel="nofollow noreferrer noopener" target="_blank">https://www.manpowergroup.gr/</a></p><p> </p><p><em>#Empoweringtalent</em> <em>#WebelieveinTalent</em> <em>#ManpowerGroupGreece</em></p><p></p><p></p>