Support Analyst- Senior

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

Support Analyst - Senior

RESPONSIBILITIES:

• Provides end user support using pertinent data and facts to identify and solve a range of complex, unstructured and non-standard requests and issues under minimal guidance. 
• Works collaboratively with technical and business team members to conduct problem research, root cause analysis and issue resolution. 
• Provides explanations and information to others on the most difficult issues. 
• Assists in the planning of application upgrades and installation of new releases. 
• Maintains working knowledge of applications within their domain. 
• Acts as a resource for others with less experience. 
• Coaches, provides feedback and guides others.

PREFERRED EXPERIENCE:

• Troubleshooting and resolving complex IT problems, 
• Managing and maintaining IT systems and equipment, and ensuring that they're up-to-date and secure
• Providing technical support to system users and customer support staff
• Assessing user needs
• Defining technical problems
• Collaborating with engineering/development staff to determine solutions 
• Developing checklists for reoccurring problems
• Developing recommendations for procedures to prevent problems
• Evaluating and resolving complex problems that arise
• Troubleshooting hardware and software issues
• DevOps experience

REQUIREMENTS:

• Bachelor's degree preferred or equivalent experience.
• 5-7 years of experience required.
• Requires Experience implementing or supporting applications. Ex. ERP, HR payroll Finance.
• Requires experience with MS Office (PowerPoint, Vizio, Word).
• Requires experience facilitating/ leading requirement gathering sessions.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.